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Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
601 Colley Avenue, Norfolk, Virginia, United States
About the Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute is a renowned health institution located at 601 Colley Avenue in Norfolk, Virginia, United States. This institution is dedicated to providing top-notch medical services in the field of fertility and reproductive health. With a team of highly skilled doctors and specialists, they offer cutting-edge treatments and compassionate care to help individuals and couples achieve their dream of starting a family. Whether you are seeking fertility treatments, reproductive health services, or medical education, Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute is committed to providing the highest quality care to every patient.
Photos of Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
601 Colley Ave, Norfolk, VA 23507, United States
Opening hours of Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
07:00 - 11:00
Sunday:
Day off
Reviews of Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
"Worse place ever. Where should I start. We went through IVF. First off nothing was organized from beginning to end. Nothing was ever relayed to us about any information. We constantly always had to call about everything. We had only one embryo for transfer and it didn’t succeed. We understand that is a possibly but to make things worse and having emotional distress is they kept charging us for embryo storage. We obviously don’t have any to store and we kept asking them about the charges for a whole month. They kept saying we will look into it. No communication on their end and this company doesn’t care about their patients at all. They will stress you out throughout this process. That is the worst thing they can do to you going through this tough time in our lives. Spending thousands and thousands of dollars for you to do all the work with no help from them. We wanted to say all of this because we don’t want to see anybody else go through the same thing regardless if it succeeds or not."
"I want to say how incredibly thankful I am for this staff. If you are looking for a place that truly cares for you, no matter what your situation is, this is the place for you, take this as a sign! Dr. Harris was truly amazing and I am so grateful he listened and cared for just about anything I had to say. I believe I became pregnant so fast on my first round of IUI because of Dr. Harris’ great attention to detail and he gave my body everything it needed to prepare for the IUI. The ultrasound techs are so so sweet and the front desk staff is great as well! Such a great team here. Thank you so much for helping us build our family, will recommend you guys to anyone and everyone!"
"They'll take your money, do your initial labs, and completely abandon you. They won't even share the lab results, we can't schedule our follow up, the front desk has no idea what's going on ever. This place is a garbage fire, and a scam. Update: Now they're saying we're late on payments we 100% made, even have the invoices, and are charging us even more. Also it took them over a month to fax our records over to the New Hope center(HIGHLY RECOMMENDED) they did in 1 hour what SGF couldn't do in 6 months including finally getting our records faxed over after they called SGF personally three times."
"After 2 failed IUIs, 2 failed IVFs, and overall hellish experience at another clinic, I finally decided to give Shady Grove a try. I was scared to make the switch figuring all clinics were terrible and it would just put me further behind, but wow did they prove me wrong! The last clinic told me I needed donor eggs and this was my original plan. After having an open and honest conversation with Dr. Harris we decided it was worth trying one more time with my own eggs and now I can excitedly say I'm am actually pregnant! The care I received was exceptional. I was so calm and relaxed the whole time because I knew I was in better hands. I think this ultimately led to my success. They call after every apt to go over results and give me a chance to ask questions, they answer portal questions almost immediately, the financial dept handled all of my insurance authorizations in a very timely manner, and even the after hours line responds promptly. I was kept updated on everything and they always had a plan A,B, and C when things didn't go as planned. Everyone is always very kind and encouraging. I felt like a celebrity on transfer day with everyone wishing me well on the way out. I highly recommend Shady Grove to anyone who will listen."
"Subject: Unsatisfactory Experience and Miscommunication Issue I wanted to bring to your attention a situation that occurred during my recent appointment at ShadyGrove. I had some concerns regarding the service received and the communication with the nursing staff. I experienced some challenges with Nurse Brittany and Hope. It appears that there was a lack of follow-through and communication, which led to confusion and inconvenience on my part. I understand that the Doctor is not directly responsible for the actions of the nursing staff, but I thought it important to bring this matter to your attention. Additionally, I found the patient portal to be impersonal in addressing my healthcare needs. It would be beneficial to explore ways to enhance its effectiveness and improve the overall patient experience. Furthermore, when directed to the Labco by Nurse Brittany, I encountered further complications. Upon arriving, I was informed that my lab order was not in the system, resulting in wasted time and unnecessary leave taken from work. I kindly request that appropriate measures are taken to prevent such instances from occurring in the future. I believe that fostering a reliable and effective healthcare environment is essential for the satisfaction and well-being of all patients. I would appreciate an opportunity to discuss this matter further if needed."
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