FedEx Ship Center

"Agent didn't know how to process an online return. I was responsible for packaging even those the store I purchased from said I could drop off to FedEx unpacked. Agent tried to hand me the return slips that should've been inside the return package as a "receipt" Clearly based on my experience and other reviews there's a training deficit at this location. Or they should terminate their partnership with store to accept returns in their behalf"

"Hard to find but extremely friendly people inside. Location is in the back of a neighborhood"

"Came to return a box of shoes. I was told I needed to purchase a box to send the shoes back since I didn’t bring the original shipping box, only the shoe box itself. Okay, cool I’m fine with purchasing a box. The dude then said since the packing would be ground and not express that I would have to pay more for the box ( how does that make sense?) and that I would need to purchase tape to tape up the box. Like what? Then when I asked him so what do y’all even do? He responded with “ We just take the box”. I ended up not purchasing the box and tell him that they were worthless. I should’ve said that’s the reason why UPS makes more."

"All of my packages get delivered to the neighbor across the street. I stopped the driver as he made the same mistake, and he said I have to contact FedEx to get it fixed. Guess what? You CAN'T. You call the number and it's an automated system that's designed to work on ONE problem. So now FedEx has 2 more customers that think they're just awful, and nothing can be done."

"First time using this location. First shipment transaction was simple and easy; I brought a box from the shelf and an item to the counter, representative constructed the box, put the item in, sealed it, then took the residential shipping address, declared value, and my account number. I got a receipt for $47.58 shipping and $8+tax for the box. I then looked at the invoice when it hit. Transportation charge - 44.25 Special Handling Charge - 22.90 Base Discount - ($10.62) Total Express Charge - $56.53 $8.42 on separate invoice for the box Difference of $12.28, almost 26% more. Second time using this location. Brought my ski bag to the counter. Asked the rep how much it would be to send to X residence. He weighed, measured and entered my send address. Gave me a total of ~$170 I said ok, and gave him my account number. He gave me a receipt for Total Due $142.30 said i got an account discount. I then looked at the invoice when it hit. Transportation Charge - 102.32 Performance Pricing Discount - (10.23) Other Handling Charge - 312.11 Total - $404.20 Difference of $261.90, 184% more Either the FedEx POS counter interface does not reflect the shipping charges that FedEx charges, or the staff is incorrectly entering information."