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Potomac Fences Inc
12411 Washington Avenue, Rockville, Maryland, United States
About the Potomac Fences Inc
Potomac Fences Inc is a reputable general contractor and store located at 12411 Washington Avenue in Rockville, Maryland, United States. Specializing in high-quality fencing solutions, they offer a wide range of options to suit every need and budget. With a team of experienced professionals, Potomac Fences Inc is dedicated to providing exceptional customer service and expert craftsmanship. Whether you're looking to enhance the security of your property or add a decorative touch to your outdoor space, Potomac Fences Inc has the expertise to bring your vision to life. Visit their store today to explore their selection of fencing products and services.
Photos of Potomac Fences Inc
12411 Washington Ave, Rockville, MD 20852, United States
Opening hours of Potomac Fences Inc
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Potomac Fences Inc
"Team is very professional! They have excellent pricing and great customer service.They got the job done quickly!we truly appreciate it!"
"Be aware that in dealing with this business that the emphasis is on selling the fence. As other reviewers have commented, the estimator, Dale, is all about his time, not yours. He was rude and arrogant from the minute he called to tell me he was on his way. And as others have described, he made me feel downright uncomfortable and that my business was not needed. I reluctantly signed the contract after he disappeared for a good bit before finally sending it. I was informed by Dale that my fence would be double-sided around the gates, as it should be. When the men finished the fence I was informed they would need an additional $800 to finish the inside around the gates because it was "not in the contract." Mind you the contract is a simple form, not a detailed document. Upon raising this with the "Executive Vice President," he told me Dale claimed he never assured me the fence would be double-sided around the gates and therefore that was the final word on the matter. No effort at accountability or goodwill. I was told that the company would return and replace a few stump cutout boards and that all I needed to do was call the office because this was noted "in the system." When I reached back out, the "Executive Vice President" of the company informed me it was not in the system and that they would need to charge me $300 to come replace 2-4 small boards at the bottom of the fence. His fence installer claimed he explained there would be a charge for the board replacement (he did not) and that was also the final word. Again, no effort at accountability or goodwill. Additionally, the "Executive Vice President" is unprofessional in email communications and laughably unaware of his poor skills. I would not choose this company again and recommend against working with them if you value honesty, good customer service and goodwill in business dealings."
"Their customer service is excellent. Their team was very good at explaining my choices for replacement of an old dilapidated fence and budgeting for different styles. Their work crew gave me helpful visual mock ups when I needed to make a design choice and their work was excellent. A recommend Potomac Fences for your next job."
"We had a great experience with Potomac Fencing! They knew exactly what we were looking for and built us such a beautiful fence. The price was great and it was a very quick install. I highly recommend them to anyone looking for a new fence!"
"I have worked with Potomac Fences several times now as has my father. In 2019 I scheduled an estimate for a partial stockade fence and gate replacement. They were responsive on the phone and scheduled the estimate in a timely manner. They sent an estimator who was not terribly personable but I got the pricing information I needed and I pressed to have my questions answered. I also had two other fencing companies provide estimates. Potomac Fences pricing was comparable but each fencing company has their own preferences for wood type depending on fence type, etc. I did my research and based on what I felt would work best in my yard chose Potomac Fences. My yard is not flat and they had to work in some awkward spaces and install the fencing over a tree stump. I was clearly told what the schedule was and the appointment was scheduled for the partial installation. The team that did the installation was efficient and clean and did a very good job. About 5 months later I had the remaining fence replaced. The communication, installation and follow-up were all the same, professional, thorough and solid work. The best experience comes after the fence installation was complete. The gate/post started to sag and the gate started to not close properly. This happened two times as the ground froze/thawed over the winter. The original warranty (1 year?) offered by Potomac Fences covers this type of thing and a simple email from me describing the problem was all that was needed to have someone come out within a week to resolve the issue, mostly by pounding the post back into a more upright position and making a couple adjustments to the fence. Now it's a year and a half later, the fence is still solid, but over time the gate post has moved again and I reached out to the company again and just inquired if they knew of something I could do to resolve the matter, knowing there was no more warranty and that this really wasn't an issue with the installation. All my email conversations have been with Mickey and that was who responded again. I was very shocked and pleasantly surprised to be told that he would arrange for someone to come out and take a look, and someone was out within 2 days and FIXED the issue completely and free. Again by doing some pounding around the post and making a couple of adjustments to the gate. I don't expect the fix to be permanent given how the ground heaves and sags due to ground freezing and the weight of my gate but I know how I can try to address in the future. The responsiveness I've had from Mickey and all the other communications I've had with anyone with regard to estimates and scheduling and the install teams have been stellar and they provide great customer service. I would use them again and have and will continue to recommend them to anyone looking for fence installation or replacement."
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