Lafayette Federal Credit Union 3535 University Boulevard West, Kensington, MD 20895

"Absolutely the worst financial institution ever. I've been a customer for over 45 years. Dysfunctional, disorganized, lacks transparency. Currently their credit card phone number does not connect, no message, just rings once and clicks off. This is just today's example. Always a time sucker, LFCU Gives non-profits a bad rep. Take my word for it-- look elsewhere."

"I've been a member for more than 40 years. In the last year service has declined severely. The LFCU call center consistently experiences "higher call volume than normal" which means the call volume is normal and it is not properly staffed. When you finally get through or a call back hours later, they cannot provide any support. If you send an email, you get an automated response saying they will get back to you in 24 - 48 hrs but after a week, I have gotten no response. What good are financial services that don't provide service or support? While it breaks my heart and is a pain, I am changing financial institutions."

"I had a really challenging experience with some timely and important bills and the team here went the extra mile to help me meet the deadline!! TY LFCU, great work and great people!!"

"I have been a LFCU Member for many, many years, but had not been to the Kensington Branch for several years. As always, when I entered, there was a very friendly greeting! I finished the routine transaction easily and asked Andrew Weigly for a little more help. He was eager to help, not even knowing what I needed. He proceeded to walk me through the steps to update my Account information and move funds to a more desirable account, Preferred Savings. Also, he assisted me change my user name and enabled me to Log In. The following day, I was not able to log in again, my mistake and he called and assisted me to Log In. THANKS to Andrew, I am back on line and grateful to LFCU for having such a competent and helpful staff member! Oliver Davidson"

"I've been with LFCU for 13 years now and used them for my recent mortgage loan. As a first time home buyer, I had a lot to learn, but the mortgage officer explained things every step of the way. The rate was amazing and their ability to guarantee clearing the loan in less than 20 days was one of the factors that helped me have the winning offer on the property I wanted in an extremely competitive market. Highly recommended. Excellent service and the best deal around."