Virginia Eye Institute - Reynolds Crossing
6946 Forest Avenue, Richmond, Virginia, United States
About the Virginia Eye Institute - Reynolds Crossing
Virginia Eye Institute - Reynolds Crossing is a healthcare institution located at 6946 Forest Avenue in Richmond, Virginia. As a leading eye care provider, we offer a range of services to help you maintain healthy vision. Our office hours are Monday through Thursday from 8:00 AM to 5:00 PM and Fridays from 8:00 AM to 4:00 PM. We are conveniently located off I-64, making it easy to access our facility.
Please note that the information provided on our website is for general informational and educational purposes only. It is not a substitute for professional medical advice or consultations with healthcare professionals. We recommend calling 804-287-2020 to schedule an appointment with one of our providers for personalized care. Trust Virginia Eye Institute - Reynolds Crossing for all your eye care needs.
Photos of Virginia Eye Institute - Reynolds Crossing
6946 Forest Ave Ste 100, Richmond, VA 23230, United States
Opening hours of Virginia Eye Institute - Reynolds Crossing
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Virginia Eye Institute - Reynolds Crossing
"I recently had Cataract Surgery on my right eye with Dr Estopinal and he is very great and very caring and the surgical staff was wonderful. Dr Estopinal's staff at the Crossing is exceptional"
"Trying to get an appointment is ridiculous. I waited 30 minutes in que on the phone only to NEVER get my call answered. I've spent 2 days trying to reach someone. I got a new prescription but still couldn't see. I had my glasses re-checked at the place my doctor suggested I get my new glasses from that wouldn't cost me as much since we don't have vision insurance. I'm a diabetic and have a few issues with my eyes already. My glasses and prescription is fine. I really need to see my doctor. I like him just fine but no one will answer my calls. Ivevtried reaching all of the offices to find a solution. I can't see well. I'm not about to drive like this. I get dizzy. I have headaches. I'm ready to scream. Does anyone know of another ophthalmologist in the Chester area? I opted to drive to Puddledock VIE office because the Chester one was SO RUDE and horrible. I ❤️ L9VE the Prince George office. The office staff is just wonderful and the office is always decorated beautifully and for every holiday.and the doctor is decent. It's just getting the darn answering service to answer. I just want a small ophthalmologist office that I can talk to directly or at least leave a message and get a call back."
"The front office staff of Virginia Eye Institute were kind and welcoming however I would say otherwise with my experience with Dr. Khan. I work in healthcare and understand the busy and taxing schedule of a provider, however that does not excuse the quality of care provided to a patient. Instead of leaving this appointment hopeful, informed and understood, I left feeling direspected and dismissed. None of my concerns were addressed nor did I even have an opportunity to ask follow up questions pertinent to my plan of care. This is truly an example of bad practice and will not be scheduling any future appointments with Dr. Khan anytime soon. I do not leave reviews often and want to highlight that this is not a reflection of the practice as a whole. As said, the front staff were extremely welcoming and I am sure I would have better luck with an alternative provider in this practice."
"Good luck ever making an appointment. I called to try to set one up and the first time, I waited 10 minutes before talking to a receptionist who said they needed a call back number to call me back. They never did. The next day, I called once and waited on hold for 15 minutes before hanging up, called a second time and waited on hold for 10 minutes, then called a third time and waited on hold for 10 minutes before I talked to someone who said they needed a callback number to call me back. When I explained the length of wait times and that no one had called me back the day before, they hung up on me. I then tried booking an appointment online, but for my particular doctor, they didn't input their schedule on their online scheduling website, so I couldn't set up an appointment online either. This is ridiculous. Also, at my last appointment with Dr. Sherdil, she missed my proper contact prescription, gave me a test contact to try out, I told her I couldn't see, she said I needed to wait for it to adjust to my eye and shooed me out the door. I called back because after waiting for a few hours to get used to the contact, I still couldn't see. They did correct it, but I wish she had listened to me in the first place when i had told her it wasn't right."
"They set me up for a surgery and did not explain the charges ahead of time. I prepaid for one charge (mistake, should NOT have done that), only to find out there was another additional charge unbeknownst to me. Were it known to me I would have gone elsewhere. I suspect they knew that when I asked them if it was going to cost more at their facility than at VCU. They also said I would go blind if I didn’t get the surgery ASAP. That might have been true, who knows, but I sure felt railroaded once these unknown charges surfaced on my bill. Deeply disappointed in my experience and I will never be back. They are not upfront, they do not provide adequate explanation, and they will gut you for every dollar they can. UPDATE: I called them the same day I wrote this review and they promised a call back from a manager to discuss the case. Surprise surprise, no one has called me back yet, and we're past the late charges date. Don't be fooled by the responses under the reviews, it's not even lip service."
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