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Virginia Eye Institute - Ironbridge Medical Park
11601 Iron Bridge Road, Chester, Virginia, United States
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About the Virginia Eye Institute - Ironbridge Medical Park
Virginia Eye Institute - Ironbridge Medical Park is one of the eight locations of Virginia Eye Institute, a leading eye care organization in central Virginia. Located at 11601 Iron Bridge Road in Chester, Virginia, this facility offers a wide range of ophthalmology, optometry, and optical services. Patients can receive exceptional care for conditions such as cataracts, glaucoma, retina issues, and more. The institute also provides cosmetic and reconstructive surgeries at their Aesthetic Center in Short Pump, as well as hearing services at their Reynolds Crossing location. Professional medical advice is recommended, so individuals are encouraged to schedule an appointment by calling 804-287-2020 for personalized care.
Photos of Virginia Eye Institute - Ironbridge Medical Park
11601 Iron Bridge Rd # 104, Chester, VA 23831, United States
Opening hours of Virginia Eye Institute - Ironbridge Medical Park
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Virginia Eye Institute - Ironbridge Medical Park
"AVOID VAEYE! Worst 5 weeks of trying to get an appointment in life. They claim someone will call to make an appointment but all the appts are 4 months out. I had an concern that can not wait until May so I'm informed someone will call me back to assist with getting an appt sooner. Never get a call back. I call again on hold for 12 minutes, I have to go to a work meeting, so I call back, told someone will call me back, no call back. 5 weeks without an appt. The patient portal was created by a 7 year old. I visited the location since calling and using the portal was a total waste of time only to be told to call. I call i while I'm in the parking lot, I'm told to go online and use the portal. Not sure how corp stays in business. Sadly all the Ophthalmologists within 60 miles of Richmond work under VA eye Insanity. I DO NOT RECOMMEND!! Now a minor eye issue is a major eye issue and I'm forced to go to the ER or wait until May for an appointment."
"The receptionist who checked us in was incredibly rude. My husband and I both had eye exams for the same time and the receptionist kept speaking over us when we were trying to tell her this. She then said "I just need the last name of the patient so I can look up the information!" After her outburst, I was finally able to tell her that we were both being seen at the same time and it is under two different last names. She asked for my husband's insurance card and then my husband asked if she would need mine as well since I am the primary account holder. She was rude with her response and asked why she would need mine if she already had his. It turns out she needed to see mine after all so I don't understand why she couldn't just say she would take it in a moment. It was our first time and the very first interaction we had at this clinic."
"Absolutely not punctual. I wish I could give a better rating, but the wait was sooo long: 2.5h for a routine eye exam. Ridiculous. No concern for people's time. Also the receptionist was quite rude and sassy. No greetings, or response to my greetings, other than "ID". I understand peoples can have high and low in their day, but she was outright rude. On the punctuality: I inquired after 1h, to know how long it would take, and I have been asked, quite rudely (by a nurse who looks frustrated, as if she was being asked this all the time...), to seat back in the examination room and wait for the doctor. 15 min later, I could hear, through the door, the doctor talking with the nurse staffs then starting a random conversation about their weekends, kids, ... It lasted 30 min. Again, clearly not respecting people's time. Communication was poor, and I felt bad asking again, as it was my fault being there and giving them business. It may be a good location for other treatment and services, but a simple eye exam routine shouldn't take more than 1h."
"My first time there today had Dr Stewart I was very well pleased Kristen helped me pick out a frame she was awesome I will go there again"
"Years ago I use to go to another VEI location and gave up because of how poorly it was run. Nice doctors, but everyone else I encountered seem to have no idea what they were doing. I would be asked to pay money I did not owe and than they'd have to end up refunding me. I have friends with the same experience. I have a friend staying with me who needs rides to appointments and VEI was listed as taking his insurance. I made the appointment for him, the fastest place we could get into, and they told me they did take his insurance. Get there yesterday and they had given him an appointment with a doctor who doesn't take his eye insurance. This one receptionist who helped us was very nice about it and was able to get him an appointment for the next day. Still, it was an inconvenience, how does someone tasked with making appointments not know what doctor at the practice takes what insurance. We arrive today and a man is at the counter arguing with a different receptionist about the very same problem. They have scheduled him with a doctor his insurance will not cover. Even worse they're trying to blame him. I ended up telling him they had done the same thing to my friend. I also witnessed this receptionist later lie while telling someone else, the man had cussed her out. He was angry , but he certainly had not cussed her out. Later while waiting for my friends exam I witnessed a senior citizen come in for an appointment she was told she did not have. She had all her information written down, she didn't seem feeble, but she was told she had no appointment. I give her credit for keeping her cool, but she left with them telling her another appointment would be set up for her. I'm now sitting there realizing that I was 100% correct in warning my friend about how poorly these places are run. Another woman gets up to the counter and complains that a patient who came in long after her, seeing the same doctor, has been called back before her. They check on this and I would think she was correct because she was immediately taken to the back for her exam. Maybe it's a sign of how poorly businesses are now run, but doesn't anyone know their job ? The man who was arguing when we first arrived was eventually , like my friend , set up with a doctor who would be covered by his insurance. Why blame patients for getting upset when the people running things have no idea what they are doing. Thank God, I changed doctors."
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