Mountain Empire Stoneworks

"My first impression was great. Josh answered all my questions, explained the hows & whys of various products so we could make an informed decision. We chose quartz and a very expensive sink. They were very timely; seemingly adapted to our desired 'template and installation' schedule. The young man creating the countertop templates was very knowledgeable, professional and personable... answered all my questions. One week (that's correct) later the installation team arrived right on time and got straight to work. As their colleagues did, answered all my questions, explained their technique. I was impressed. What did not impress me was what was mess left behind: Considerable particles from cutting the quartz on site, still visible in our porous brick sidewalk...that is three rainstorms later; all the styrofoam packaging and box that protected the sink during delivery. We were quite please with the new look after installation. Plumbers arrive the next day and are not able to connect the sink to the disposal. The sinks strainer flange was an incorrect diameter. I had to visit a local retailer to secure one that would fit while my plumber and his apprentice waited. Mt. Empire Stoneworks' reaction to my request for reimbursement for the flange ($32.30)and cost of the plumbers time has been nonexistent. Disappointing."

"I am so happy with my new quartzite kitchen countertops from Mountain Empire Stoneworks, as well as all aspects from making a choice, getting measurements done, right through the installation process. I went in several times because I wasn’t sure just what to get and had a hard time choosing. Brian was extremely helpful and patient each time I went in looking and asking questions, as was Mark when Brian was in TN. The young man that came and measured for my new countertops was also patient as I watched and asked questions, as were the two young men that installed the countertops. The installers were very neat and didn’t even want to put anything into our trash cans, but put everything into a bucket and took it all with them. They were careful as they brought the countertops inside and they were cleaned up after caulking and before they sealed them. They even asked me to block our dog from the end of the porch so that when they had to trim a small portion off a backsplash, there would be no chance of him getting hit with anything that could fly from the saw. From when I made the final decision on what to get to the installation was only 2 1/2 weeks! I highly recommend Mountain Empire Stoneworks."

"Our experience with Mountain Empire Stoneworks was so positive from selection to installation. We toured the slabs with a sales agent who spoke to the pluses and minuses of the different materials. She offered design ideas and did not rush us at all while we debated our options and made our decision. Within a week the counters were laser measured. We were thrilled to hear that when the pieces are cut out of the slab they are laid out to capitalize on the granite design. A week later they were installed. The installers were knowledgeable, insightful, and very conscientious. The kitchen looks amazing. We couldn’t be happier. Thank you Mountain Empire Stoneworks for your professionalism from start to finish."

"Absolutely the worst company as far as uncompleted low quality workmanship. To finish up everything they didn't do, it's costing us an additional $500. They leave a mess, no caulking at all, and Nikki at the office is only interested in collecting the money. She doesn't remember anything discussed. Definitely don't hire this company. Very disappointed with the whole experience."

"Mountain Empire Stoneworks recently installed a granite fireplace surround and hearth in my home. It is absolutely GORGEOUS!! They were very helpful in assisting me with the stone selection to fulfill my vision. They also very carefully designed the layout so the natural pattern of the stone was consistent and the seams are not obvious. Their installation team was very professional and courteous. Can't wait to hire them to do my kitchen!"