Food City 429 University Drive, Prestonsburg, KY 41653

"They have the freshest food and plenty of brands to choose from. You actually have a choice as to which brand you actually want"

"I ordered a custom cake over the phone with someone in the bakery. They didn't have it when I went to pick it up. Needless to say, I was beyond angry! Just when I was about to give them a piece of my mind, the manager, Adam, spoke up and saved the day! Not only did he give me a free cake, but he gave my daughter a large stuffed animal! He was so extra nice. He turned a nightmare into a wonderful experience with Food City! I appreciated his kindness and excellent customer service!"

"Prestonsburg Food City has been a constant anchor in my memory and the bar that I use to judge other stores of its type. It is a smaller chain of course than Kroger or Albertsons. Of course all stores have suffered in recent years in the service department, this location seems to have suffered less. Only real concern here is typical with smaller well stocked stores, that being tighter aisles and sharp turns. Seems like the standard layout and stocking strategy though."

"Good store, very clean, large variety of items. Food city can be expensive, it's best to shop when they are running a good sale."

"The Food City in Prestonsburg, KY is normally a good grocery store, however today I had a bad experience. The 2 guy employees at the customer service didn't ask me and my girlfriend if we needed help. Well we did; I had n unopened PayPal card in my hand and my 37 year old girlfriend asked the long haired guy working there for help, he looked straight at us like we disturbed him, then ignored us, and walked back towards the deli away from the register. It was a younger employee. I tried to go to self checkout, wasn't helped this time, got frustrated and left. Then they helped my girlfriend right after I left. Total junk customer service I received. I work a restaurant job for $12 an hour, and I would've been fired if I disrespected, or completely ignored a customer they way they did me. I'll never go back there; I've been going there to shop as long as it's been open, and this is the first time this has happened. Complete junk service, not by the women employees either. Do your job people, come on."