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Factory Shoe Repair
3100 High Street, Portsmouth, Virginia, United States
About the Factory Shoe Repair
Factory Shoe Repair is a trusted institution located at 3100 High Street in Portsmouth, Virginia. With expert craftsmanship and years of experience, we specialize in repairing and restoring all types of shoes. From fixing worn out soles to refurbishing leather uppers, our skilled team ensures that your favorite footwear looks and feels as good as new. Whether you need a quick repair or a complete overhaul, Factory Shoe Repair is dedicated to providing high-quality service and customer satisfaction. Visit us today and give your shoes the care they deserve.
Photos of Factory Shoe Repair
3100 High St, Portsmouth, VA 23707, United States
Opening hours of Factory Shoe Repair
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 16:00
Sunday:
Day off
Reviews of Factory Shoe Repair
"The worst. The lady looked at my shoe and said $20, she grabbed the second shoe to the pair, ripped the bottom off and said "yea have to fix this. I charge you $25 or $30. I do this for you $30." Because she played this bait and switch while she ripped off the shoe sole that was fully intact with one strap slipping out that I glued successfully on the other, I said no. She had a different tone with me than she had with the white female present when I walked through the door. That was a microaggression to put it mildly. I wouldn't pay her $1 of my money which she didn't hold in any regard or respect."
"I was so disappointed with my shoe repair. Glue was all over the sole and patent leather. It was one of the sloppiest jobs that I have ever seen. They took no pride in the work. Totally messed up my shoe. I won't be using them again, and I don't recommend this place."
"I dropped off a pair of shoes for what was described as a minor sole repair initially, by the owner. When I picked up, the shoes they had black shoe polish all over the white fabric logo. The owner was apologetic and offered to clean polish of them. Upon my second attempt to pick my shoes up, an obvious tear was then noticed in the fabric on both shoes that was not there when they were dropped off initially. I was then told that they had been damaged by me not them. After several minutes of a debating the owner / helper and the ownerr telling me to take her to court because she had lawyers, she finally acknowledged that her helper probably damaged the shoes after I walked and again apologized and offered to repair the new damage and store credit. Fast forward to today 11/3 and I again went to pick up my shoes only to find nothing had been repaired. I would rate this supposedly shoe cobbler 0 stars if I could. Simply the worst I’ve ever seen."
"Very nice, the owner was very welcoming and knowledgeable. I'm new to the area and am happy to know my shoe repair needs will be met."
"I took a pair of jump boots in to have the cheap nylon zippers replaced with metallic zippers. I explained that these were duty foot ware and needed to be sturdy. They said they could do it, she gave me a price and took half down. When I returned a couple of days later to pick up the boots I pad the balance and took my boots home. That afternoon I was getting ready for afternoon duty and put my boots on and immediately noticed that the zipper was not completely attached and i could see into the boot. I returned the boot and showed it to the lady who was very nice and took it in to fix the problem. In short, I had to return them twice because they continually attempted to glue the zipper in even after I told her they needed to be sown but they still glued in the zips, now my other boot has the zipper coming loose and had separated as well as the repaired boot. When you ask for a service and pay for it you should get what you asked for.. they get 2 stars only because she was very nice when i returned the boot. aside from that I wont take any shoes there anymore. I'll ship them to a more competent shoe repair next time. I'd rather do that than go to this place again. If you go here get you shoe repair order in writing outlining services to be provided."
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