Whitt Carpet One Floor & Home 3170 West Main Street, Salem, VA 24153

"Replaced all carpets after 23 years of 4 kids and multiple pets. Experience was A+ from selection to installation (which was on time and well-communicated). I've read that they may be a little more expensive than elsewhere but well worth it, in my opinion. Special shout out to Bob Garby who guided me through the entire process."

"Sarah the salesperson was good is the only reason I’m giving 2 stars. She made me feel I would be in good hands with Whitt after a horrible experience with my floors. However it was not a great experience: the installation was slow and not that good. I have glued engineered wood that had to be removed. A large machine was used to remove old flooring and caused damage to new kitchen cabinets, door frames etc. of which were not repaired or replaced. Behind my oven and fridge was left with big gaps and no finish trim. The slider doors and front of fireplace had to have a molding put on where the floor and frames meet to cover the gaps and it does not look good. I did not have this with the wood floors before, the wood was cut clean and installed correctly so there was not a gap. The floors had a lot of popping and movement when stepped on. the answer was to drill small hole where they popped to inject glue, so I’m left with holes in new wood floors. Some of the wood has splits and we keep have large splinter of wood. Patio blind was messed up (that was adjusted for) but I am left with damaged door frames, kitchen cabinets with gauges, holes and splintering floors. The project manager unfortunately had personal issues and was not at the site to over see installation as I was promised and no else took over. I spoke with manager and she noted issues. Stated that if floors continue to split they would need to determine cause and replace. This would be my third time having my home torn apart. That is a stress I do not want to go through again. I trusted Whitt to do this correctly and keep their word to pay attention to detail. I would not recommend Whitt Flooring."

"Whitt Carpet One did an excellent job on my bathroom floor! Bob came out promptly to measure and give me an estimate. He bro't samples, based on what I said I tho't I wanted, but when I decided those didn't work, he suggested others I could look at on their website, and let me take a large sample home so I could look at it on my floor. L.A. called to make sure the window for installation would be acceptable, and Jay and his helper did a fantastic job!"

"Our Whitt Carpet team made our kitchen floor installation a remarkable experience. Salesperson Sarah helped me choose the perfect floor samples to consider and try out in my home. “LA” scheduled the work in a timely manner that fit our needs. Our installer, Jeff, was professional and courteous, answering my questions as he worked. Some services included in my contract proved unnecessary and LA contacted me within two days to inform me of a refund. I would definitely shop here again!"

"We had a great experience choosing Whitt Carpet to help with our staircase runner and hallway runners. Working with Bob in the showroom helped greatly as he picked out the "perfect" carpet pattern that made our selection quick and easy. Jay the installer is a great tradesman that you can tell has the knowledge and professionalism to make the installed carpet look even better than imagined. This stairway runner was the missing piece on our home renovation, and we couldn't be more pleased with the quality of the carpet, showroom assistance with Bob, and the hard work and pleasantness of Jay when he was in our home doing the installation. It pays off in the long run to go with a quality carpet store like Whitt Carpet other than going with a carpet store you here advertising free padding or free installation, just to get you in the door. You will be 100% pleased with your decision using Whitt Carpet the same as my wife and I!!"