Truist 7016 Mechanicsville Turnpike, Mechanicsville, VA 23111

"How do you have 9 people working in bank and only 1 working the lobby? AND he is the one walking into vault with customer...over 5 mins every teller booth was empty with 8 in line. You guys need a " hey, I need help from desk reps" button. I blame bank MANAGER...not the employee. Poor management. Two walkouts from lobby line is a SHAME."

"I went to a truist ATM on Mechanicsville turnpike off laburnum. It took my card, asked for my pin etc then wouldn't dispense the cash. It said it could not read my chip. Then I found out that the ATM had been out of service for a while. Truist should not have shut down ATMs all over the place!! How do I know there wasn't a skimmer placed somewhere? When you shut off an ATM you should physically block customers from inserting their card! Board it up or something. My card best not have been skimmed."

"Since BB&T merged with SunTrust to form Truist the customer service and deposit situation is the worst! I have accounts with this bank - always deposit checks since I am a Real Estate Broker...Never was a hold put on my deposits for funds available they would always be available within 24/48 hours....now with Trusist it will take 10 business days!!! How am I to run a small business with funds being held from a government run bank? I will be closing all of my accounts proceeding to Navy Federal where I also bank. If I were a new depositor looking for a bank....turn around and run from Truist this merge which would want you to feel comfortable has put myself and many others less exception towards this banking institution. I did a mobile deposit they said funds available tomorrow....guess they don't want you to go to the brick and mortar."

"Don’t bother trying to call and schedule an appointment. The phone rings but is never answered. Don’t bother trying to schedule the appointment online either. That doesn’t work. Don’t bother going in….the one person who has given good service (Ray) in the past has left…no wonder!!! So I sit with a fill in banker…who has to get advice from the branch manager. Then I’m told I’ll need to return to finish my business. I tell the banker I need to get in the safe deposit box. He tells me I need to get in line because a teller has to let me in. Well guess what…I’m number 9 just to get into the safe deposit box! I come back for my 1pm appt. The 12noon appt is still waiting to be served. My sister is on her lunch break. It’s 1:32, and I’m still waiting to be seen. My advice….take your business elsewhere! Truist is a JOKE!!! I’ve never received service this poor ever! ******I’d like to add this. Kelli Bryant is the shining star! She cares about her customers and tries very hard despite horrible conditions that are obvious to all the customers. ******I saw Marquis today. He did an excellent job. Hopefully Truist will Continue to get their poor employees some help!"

"I have banked with BB&T for years with no issue. Since the Truist merger I have had problems with online banking, getting anyone to answer the phone at the branch, and the quickest I have been able to get someone to pick up at their main service phone number is 45 minutes. When someone did answer they had to switch me to another department which an additional 25 minutes. When that department answered, I was told they needed to switch me to yet another department. Before beinth transferred I asked them to listen to specifically what I needed. The person then said I needed to talk to someone at the branch. I went to the branch and waited 85 minutes to speak to someone. The person said she would have to have her research group pull the information and she would call me the next day. She did not call and so today I need to wait again at the branch. This merger was poorly managed."