Childtime of Chester,

4311 Old Ln, Chester, VA 23831, United States

"I worked here and it was super unprofessional. Drama filled and emotional management. I witnessed abuse and the management judged me instead for my approach. Do not send your children here. Too many young people without experience"

"My heart is so broken at what I witnessed at this daycare. The assistant director, Shayla was arguing with a mom about paying 15 dollars for being 5 minutes late. This poor mom went back to her car with her child and was in tears. I get policies but where is the human factor. At least have the decency to have this conversation with the parent in private and not in front of other parents. I’m sure this post will get a response to call customer support but if a person like this is able to work at this establishment, there is nothing that customer support can do for us parents about this treatment. Train your people!"

"I scheduled a tour at the Chester Childtime location and on the day of the tour (today) I (using my lunch break) along with my husband (who took the day off) and our daughter arrive and the staff appeared lost as though they had no clue that the tour was happening. The lady then proceeds to tell us that they don’t have any availability in their toddler class. No recognition of the scheduled tour and a complete waste of my family’s time. Then they say that we can try another a Childtime location that is open until 5. Come again! I scheduled this a week before and have gotten a telephone and text message confirmation. Needless to say I’ll never look at another Childtime. But I’m glad to have learned this lesson before giving them a dime."

"I called and scheduled a virtual tour with Childtime of Chester for Friday, no one got one the call. When I called the office the young lady that answered said the director went to lunch. So I scheduled another meeting for Monday and again no one got the virtual call. I called the daycare and the director answered the phone. I asked her was anyone going to get on the call she rudely responded “Didn’t they tell you I was at capacity when you scheduled this tour?”. I have never been to this establishment and I probably would never. She seems very unprofessional and I’m sure she wasn’t going to get on the call this time either. Go Elsewhere!!"

"My first impression was the friendly staff. They made me feel like they really wanted my child unlike some others that made me feel like I had to be qualified or wait to get in. I needed to enroll rather quickly because of a new job and Heather helped me through the pages of paperwork and we were set to start the next day. The infant room had two people working with the small group of infants. The room itself was mostly windows, bright and cheery. We were greeted with a personalized sign on our first day that was a nice welcoming touch."