Wells Fargo Bank

"If I can rate this location a zero starts I would do but doesn’t have option, worst service ever, nobody help us at all, they always said that we need to do it in the website or any other excuses, that bank is there for nothing."

"Had a fraud incident on my account. Wells Fargo told me I had to open up a new account. Unfortunately if you have an emergency you are out of luck at Wells Fargo. Arrived at the Branch and was told I needed an appointment. Never heard of needing an appointment before and it would have been nice for them to mention that when I was on the phone with them. Next appointment is three days from now so I guess the fraudsters have plenty of time to wipe out my account. I would give WF zero stars if that was an option."

"I scheduled an appointment and was seen 35 minutes past appointment time. The banker, Diana, was absolutely wonderful. Her customer service was beyond measure - She is knowledgeable and has an infectious positive spirit. I also witnessed the other banker (or possibly manager) and she too was incredibly nice and was very thorough and helpful working with other customers. (They both acknowledged my existence, and I stayed only because they appeared genuinely kind and knowledgeable.) The tellers were okay when I went to the counter with Diana at the end of my appointment, not as so when I first entered. Leaving the bank after hours was interesting as numerous individuals were inside the corridor but there appeared to be no organization to the ATMs or understanding that the bank was closed. This area has had known crime lately so I was even more alert than usual. Because of how busy this branch is, even with an appointment, if you have the bandwidth - consider trying another office in our region based on this experience and other reviews."

"The time they make you wait at the window is terrible, 30 minutes or more, they have no respect for the customer's time. They put a single cashier, I spoke with the manager I told her that I was late because of the wait, she said that i should arrive earlier. Now I understand why they only have two points in service, change that Manager."

"This bank’s customer service is extremely ridiculous. I had an issue at the ATM withdrawing money. I asked literally 2 employees that were there doing nothing just talking. Instead of helping me they asked me to wait an hour to see if they can help me. And the attitude of the lady was truly annoying and disrespectful too. This is so ridiculous. What difference did it make if I waited an hour or they helped me tight there? Literally they had no customers waiting. I understand that we all have to be COVID safe and that people now need to make appointments, but if they can help me in an hour, why couldn’t they help me at that moment? Plain bureaucracy laziness."