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The UPS Store
1385 Fordham Drive, Virginia Beach, Virginia, United States
About the The UPS Store
The UPS Store located at 1385 Fordham Drive in Virginia Beach, Virginia is a convenient one-stop shop for all your shipping, printing, and small business needs. As a trusted name in the industry, The UPS Store offers a wide range of services including packing and shipping, mailbox services, document printing, and notary services. Whether you're sending a package across the country or printing flyers for your business, you can rely on The UPS Store for fast, reliable service. Visit us today for all your finance and store needs.
Photos of The UPS Store
1385 Fordham Dr Ste 105, Virginia Beach, VA 23464, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of The UPS Store
"There was a long line when went in. I patiently waited. When it was my turn, I was told that they have to process my return using another computer. Thats fine, I went to the other line, behind the customer that they were helping. I have been waiting probably over 20mins. The guy needs to ship another one overseas and they were asking for more info, so the guy had to make a call overseas. So I asked the staff if its possible squeeze my little return in, and nope, i was slammed by “Ma’am, you should be patient!” “i told you earlier that this is the only computer that can do your return!” Why don't you go back next time? “ —- Im sorry? How patient do you want me to be? I am not thrilled to be here too. You know Ive been waiting here for a long time, is that not being patient enough? The least you can do is be nice. UPS, this is the second time this happened to me in this store, by the same staff/person. You need to train your staff better, and teach them customer service. They shouldn’t be treating your customers like this. They obviously don't care about our time."
"My visit to this UPS location was quick but the staff seemed incredibly distracted the entire time."
"Worst customer service. Enter the store two young ladies upfront one vacuum and one on opening boxes. I said good morning both look at me like I was strange they just stood there. I’m standing there I said, are you open this lady say yes we’re open I said OK am I invisible she responds no we see you."
"Most of the time they are understaffed but I tend to believe it’s not their fault, with the volumes of free Amazon returns, etc. there’s always a line. But the good part is that the line doesn’t last long, the staff here is efficient. They are polite and helpful. I had a laptop delivered from my client. It was supposed to be delivered by a UPS truck yesterday between 7:30 and 8:30pm, or so the tracking info via email indicated. Not sure if I should be glad that the driver came earlier but it was outside the estimated time so I wasn’t home to sign for the package. The good thing was that the driver left a note indicating the package will be left at the UPS store. Here’s where the good rating comes in. I called the store and explained that I need to know when the package will be redelivered. They were able to confirm the 2pm to 2:30pm timeframe that the package will be left by the driver and even confirmed via updated tracking email that I can come pick up the package. And it was that easy. No playing phone tag, no I don’t know when, no let me call you back. There are heroes at UPS , if you know what I mean compared to the other delivery services"
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