Citi

"sorry to say, the employee from this branch has poor service and communication skill as provided on the reviews here, no wonder they're at 2 stars... i called them for one of their interest rate promotions, where the email explicitly provided you can do the promotion over the phone, and after repeatedly asking, he insisted that i have to come into the branch to open a new account with my ID. i hanged up and called another branch and got it done in 10 minutes. understand your own products better please"

"Terrible service and communication. My 94 year old Mother had all of her savings in this bank. She was told that she had 7 days to close her CD and transfer the funds. She got an appointment to go to this branch Dec 23. On this day they told her that she should have been there the day before (5th day). and that on the weekends and holidays they go back to the previous banking day and not to the next banking day like all other banks do! They took a big chunk of her money as penalty. They would not allow her to speak to the Branch manager and said that he was busy. I went there 0n 1-2-24 to talk to the branch manager MR. Frank. He kept me waiting in the lobby for over 1/2 hour although no one was in his office. He said that he was too busy and his schedule is full but on weekends the date goes back to the day before, even though on their pamphlet it states that any transactions will be on the following business day. I believe that their actions were fraudulent. Avoid this bank at all costs."

"This bank I have no experience with but Generally speaking Citi is a pure joke. They have foreign exchange students that answer the phone when you call that have no idea of what they are talking about. There famous lines are “the system won’t let me”. Their phone service is pointless complete waste of time and energy. You end up the same place you started before you called. NOWHERE!!"

"Farah (teller) was great. She reversed a bank fee for a child's savings account. But, there was a line to see a teller while 4 other Citibank people sat idle at their desks. The $25 monthly bank fee for a child's savings account is ridiculous. There is a reason why Citibanks are closing."

"Bill McKay from Reston: What are these one star reviews. They are fake. I have done banking with this branch for 20 years. They have always been friendly and professional. One of the reviews says all five ATM's were not working, which is so stupid, they only have three, and I have never seen any not working. Anyway, great bank, nice people, I highly recommend."