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The UPS Store
237 Hanbury Road, Chesapeake, Virginia 23322
About the The UPS Store
The UPS Store at 237 Hanbury Road in Chesapeake, Virginia, is a convenient one-stop shop for all your shipping, printing, and business needs. Whether you need to send a package, print documents, or purchase office supplies, The UPS Store has you covered. With friendly and knowledgeable staff ready to assist you, you can trust that your items will be handled with care and professionalism. Visit The UPS Store today for all your finance and store needs.
Photos of The UPS Store
237 Hanbury Rd E #17, Chesapeake, VA 23322, United States
Opening hours of The UPS Store
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews of The UPS Store
"I am a frequent flier at the UPS store on Hanbury in Chesapeake, Virginia. I have two grown children who live out of state and 5 grandchildren. My son proudly serves in the Navy. I am always sending gifts, treats, surprises to my grandchildren (and children) and the staff at this particular UPS store is kind and helpful. They all recognize me because I am always shipping something! And rarely and I mean rarely does UPS not get shipped items to the designated location on time. And when I need to print something, they always provide assistance for which I am grateful."
"Went to store to send overnight mail, but was told that they were not sending UPS mail out and I needed to go to the Post Office. The whole point was to go to "The UPS Store" in the first place was to not go to a Post Office. The store has slow service from time to time and sometimes takes other people's business that show-up after you. I have been relax and not need to go anywhere else quickly, so I wait patiently for the next person to assist me. I have done the same service within the last three months with no issue, and have the location in the system already. If this is how they treat returning customers, to say they are no longer taking mail to send overnight, then they could make a big sign for people to notice and read. Not a small one that looks not very important. Do not waste your time and effort for service here, please boycott them to send a message that everyone's business is important. If you list a service, then honor it! That is why people come and put up with this store, and because you are very convenient within the location. Agree or disagree, that is your right."
"This store is fantastic. I had an issue with a package and the owner (who is a saint) personally delt with my issue and saw it through. I highly recommend using this store. Yes there can be a line, but that is because the service is very attentive. A little patience goes a long way."
"Update: Now seeing the reply to my review by the owner, it is now clear she is also also being somewhat misleading. She was fully aware of the specifics with my shipment. All information was provided to you and your employees yesterday morning. You have my number. Matter of fact, we waited about an hour to hear back from you via your employees, as you are in Italy and we have a 6 hour difference. You wouldn't even meet me halfway in the costs for sending the package overnight THAT WAS SUPPOSIDLY GUARANTEED TO BE DELIVERED 3 DAYS PRIOR! So stop it already with your counterfit concern.....you already made your decision on this matter yesterday. Wordsmith your eloquent replies elsewhere, as it is lip service. What you fail to realize is that By NOT STANDING BY YOUR GUARANTEE, you have cost me hundreds of dollars, and my customer added inconvenience of not having their vehicle for another week. (It's costing me because MY SHIPPER (you) FAILED TO MEET THEIR OBLIATIONS AND WOULDNT EVEN WORK WITH ME TO RECONCILE THIS ISSUE. ) So, as an honorable business owner, I am paying for the additional week of car rental becaus YOUR FAILURE, and your subsequent lack of concern for the impact of your failure..on the customer. Clearly you treat your business as a hobby and not a profession. I prefer to deal with professionals and small business that cares about their customers and service, instead of using buzzwords like "world service" and pretending to be concerned only when my honest review was posted publicly. Shame on you for spending more time in typing a reply then you did addressing my situation or offering any remedy when actually mattered. That's just fake of you, and your inability to provide the GUARANTEED service you claim to reflects it. Based on your reply, its clear your superficial image is your only concern. . guaranteed delivery on Friday. Useless."
"How much is customer service worth? This used to be a great store. In fact, I had a mailbox here for a couple of years with the previous owner. The employees now are unfriendly every time I go there. My daughter has had the same experience. The reason for my review is for the $3 they told me it would cost for them to tape a small box closed that I was shipping with a prepaid label. It was a 12β piece of tape! They were, however, more than happy to sell me a small roll of tape for almost $5. I have friends in another state who own a UPS Store business and this is not corporate policy, it is a choice by the owner. Is the 3 cents in tape worth the loss of a customer and the bad review of your store?"
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