The UPS Store

"I shipped a Christmas gift here on December 12, 2022 and it never arrived. In early January I came into the store to check on it and the manager said it had been lost. I filed a claim (for shipping cost and $100 insurance) with the appropriate paperwork at the store and was told they would email/call me to let me know the status of my claim. They never contacted me so I came into the store multiple times to check on it. Several times the manager said the claim system was down and he would get back to me. He never did. As of late March he said UPS had approved my claim and would send a check to the store owners and then they would send a check to me. I have yet to receive a check. It's April 12, 2023 - 4 months after I shipped the package and 3 months after I started dealing with the claim - and I still have not been refunded my shipping cost or insurance. WORST CUSTOMER SERVICE EVER."

"Done a lot of business here however that will end. Stopped in to return a 3lb package to California zip code. (Backpack). First guy quoted the cheapest would be $33 via UPS. I left and went to my office and had it weighed to see what the USPS would charge. Came back to store to send via UPS and the other co-worker quoted me $48. Package didn’t change but the price increased $15 in 10 minutes. Wow! Thanks guys but you lost my business."

"On Wednesday 6/1/22 right before closing I came in to drop of roughly 9 packages. They were all USPS priority mail, as some UPS locations accept USPS drop off. The woman behind the counter accepted all the packages and said "We really aren't supposed to, but I can make an exception this one time. I'll make sure they're shipped". My fiancé was also with me when she said this and saw her take the packages. I checked that night and the next day and there was no movement on the packages which made me concerned. I called the store Friday 6/3/22 and asked if my packages had been picked up and the employee on the phone said "no, we aren't even supposed to take USPS packages. The post office lady hasn't been here in days". I asked if she saw the packages I dropped off and she said yes they were just sitting in the store. I said I was on my way to come get them. When I got there the manager said "We don't accept these" and when I asked him why they were accepted to begin with all he could say was "Sorry, the owner of this store doesn't allow us to accept these" and would not give an answer as to why the employee caused this delay and why I was getting 3 different answers. I appreciate him helping me take all the packages to my car, but truthfully I was really frustrated. Things were sorted on my end and the plants were ok. Things happen, I understand. I appreciate the swift response from management and the empathy from all involved."

"I had business cards made at this location about a year ago. I recently ran out and they informed me that they don't make business cards at this location. If that was true I would not have been able to make cards there in the first place. Also, the employees don't like to work. Every time I have a package sent to this location they always say that it hasn't arrived when an employee has signed for the package. If the employees are reading this, call out sick if you don't want to work."

"Properly managed with high standards. The owner is kind, personable, and a good businessman who checks off all the boxes of excellence. All around good staff. Go out of your way to go to this location. I was also very pleased with the notary, Jacob, and his professionalism. Thank you!"