The UPS Store

"On 31 Oct 2023 I shipped a package at The UPS Store #0645 located on 1490-5A Quarterpath Rd, Williamsburg Virginia. I specifically requested the sales associate include signature confirmation and insure the package for $2,000. I was assured this was complete even though my receipt did not have a line item for the signature. When I returned home I again called to confirm the package was insured and signature confirmation was included. A few days later when the item was delivered I received a notification with the item placed outside the residence. The receipt would not confirm receipt so I went into The UPS Store location and again was told confirmation was included and they did not understand why the box was left outside with not signature of receipt. After 3 more trips to the store I spoke with another sales associate who informed me the signature confirmation box was unchecked when the item was shipped. I attempted to file a complaint with corporate but am unable to do so because the recipient refuses to file a police reports. I then spoke with the owner Mr Eddie Montero to address my concerns, he has admitted the error of his of employee in person and by voice mail but refuses to compensate me and will not take any responsibility for the loss of a $2000 vintage Chanel handbag. As a 30 year combat veteran I never expected to be treated so poorly by a fellow Veteran who has refused to address this matter in a professional manner. Mr Montero is now ignoring my calls and refuses to handle this manner in an honorable manner. If I could give zero stars with is more appropriate I would."

"The Arc of Greater Williamsburg has been using the UPS store for several years to create signage for our Community Pickleball Challenge and our Williamsburg Landing 5k! They are easy to work with, creative, professional, and provide great customer service!"

"Jessica was very kind and patient with several different packages going all over the country that needed to be packed and shipped. She even made sure to enquire on discounts that may apply to me, to make sure I got the best price. Great place for holiday shopping!"

"Victoria and Jessica were so so very helpful. The store was busy with holiday traffic and my emails/labels were not pulling up on my cell phone...they still took the time to help me!!! Great customer service!! Thank you !!! Merry Christmas"

"Amazing. in and out fast. $2.50 for labels. packed the box I brought. offers paper shredding services. Small store for packing needs. Printer. Lots of staff. Their monitors are quite old and their computer threw up a rare error while I checked out."