The UPS Store

"My recent visit to your UPS store was extremely unsatisfactory, due to a very poor interaction with one of your employees. Their attitude and lack of professionalism deeply soured my experience. I expect a certain level of privacy and respect in public interactions, which was completely disregarded. This incident has not only deterred me from revisiting this location but has also led me to question the overall competence of your staff. Frankly, the level of service was so aggravating that I would prefer paying a premium at FedEx to avoid such frustrating experiences in the future. Serious improvements are needed in your customer service approach."

"Communication sucks here!! Customer service is awful!! I was told shipping free for item...this store charges for printing. Definitely should mention this before printing so customers can make a choice if they want to proceed. Supposedly the manager was there yesterday and was mad because I made a "flipped face" she says. Of course I will make a face if I thought everything was free. It was not towards her, in general. Error on sender and I was not responsible for any cost..not $1. But instead, the manager at this store got loud and stated "this was a waist of her time" and "I can leave now!" She took the box cutter and started cutting my box ridiculously aggressively to remove label she just placed and I'd guess to make sure I can't use that box again!? I asked what was so wrong with our interaction and she said I made a face and to leave or she'd call police. So I waited and no police came. I hardly said a word to her and I definitely was not rude to her. I asked questions to see how I can send my items. Nasty attitude and when I called to check if I should pay for there printing, I was told they shouldn't charge me anything! Fraudulent activity going on ?? Message to better business bureau will be given."

"This UPS Store is AWESOME IN THE WAY OF SERVICE TO ME! THANKS SO MUCH YOU'VE MADE MY DAY & PLEASE KEEP IT GOING MOVING FORWARD! I THINK THAT THIS IS THE BEST UPS STORE EVER IN VIRGINIA, WONDERFUL JOB!"

"Genuinely the worst UPS I’ve been to. Staff are sluggish and unhelpful. Looking at you blank faced with no solution to help with anything. If you’re looking to feel depressed, this is the place to go."

"The store is clean, tidy, well -lit and - on the day that I was there- busy. The staff is friendly, knowledge, patient, and very helpful. The store offers a number of services. And those services that the store provide are reasonably priced, and the staff offers those services in a prompt and courteous fashion. I must confess that the store's location- in a retail court that is also home to some of my favorite stores in Richmond- always puts me in a pleasant frame of mind, a frame of mind that always brightly colors my disposition towards happiness whenever I spend any time in this store. Recommended."