The UPS Store
3420 Pump Road, Richmond, Virginia 23233
About the The UPS Store
The UPS Store at 3420 Pump Road in Richmond, Virginia is a convenient one-stop shop for all your shipping, printing, and small business needs. Whether you need to send a package, print documents, or purchase office supplies, The UPS Store has you covered. With friendly staff and a wide range of services, this store is the perfect place to handle all your financial and business needs in one location.
Photos of The UPS Store
3420 Pump Rd, Richmond, VA 23233, United States
Opening hours of The UPS Store
Monday:
08:30 - 18:30
Tuesday:
08:30 - 18:30
Wednesday:
08:30 - 18:30
Thursday:
08:30 - 18:30
Friday:
08:30 - 18:30
Saturday:
09:00 - 17:00
Sunday:
13:00 - 17:00
Reviews of The UPS Store
"They don’t have enough packaging material, so please don’t visit the store just having the manila papers not the padded. Pakaging for important documents they don’t have."
"I’m, the UPS customer for more than 15 years and today I received a bad customer service by their agent name Kayla and she was charging $10 to tape the UPS return box, I went to the other UPS store and they took it and return the UPS box. For one strip of tape $10 is unacceptable."
"I had a package sent out for next day delivery, the following morning I got a text message saying it was undeliverable. After doing some checking with a guy at the store we determined that everything was fine. Three days later this woman calls to talk with me and I tell her that obviously they had been hacked. "Oh no it's happening to everybody, Amazon and other places, they hacked your phone" The simple fact is they had my cell and knew I had sent through UPS because my phone didn't. She says I guess they were lucky, so lucky they knew I used UPS and sent the message on the one day they could."
"Worst UPS store ever visited. They would charge 3$/page even to print an Amazon return label, which all other stores do it for free without even asking. On top of that the self printing computers are turned so customers are left with no choice. The most annoying part is not about charging 3$- but about ripping off customers for no reason and the worst possible customer service when the agent says we have different policies than other stores. Try and avoid this store unless it’s urgent Also, there’s much better UPS store just 2 miles away!"
"The Young woman who "helped me", so called, was rude and not all that helpful. I think her name was Princess or Precious, anyway, apparently I needed a label printed for a return and refused to just print it for me. My other return she took out of the small box, then insisted I take box with me. She answered the phone while I was talking with her and was rude to the caller too. To be fair, the store was a disaster when it comes to organization, and they may just be overwhelmed due to under staffing and bad processes. Just be aware, and if possible, try another location."
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