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The UPS Store
4196 Merchant Plaza, Woodbridge, Virginia, United States
About the The UPS Store
The UPS Store at 4196 Merchant Plaza in Woodbridge, Virginia is a one-stop shop for all your shipping, printing, and business needs. Our friendly and knowledgeable staff are here to help you with everything from sending packages and printing documents to packing supplies and mailbox services. Whether you're a small business owner or just need to send a gift to a loved one, we've got you covered. Visit us today and experience the convenience and reliability of The UPS Store.
Photos of The UPS Store
4196 Merchant Plaza, Woodbridge, VA 22192, United States
Opening hours of The UPS Store
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of The UPS Store
"The customer service at this store is horrible. I took a package here as a return. The item was in its original box which was in very good condition the lid did need to be taped down. I was told no that they could not use their tape I had to purchase a bag or buy a roll of tape. Where is the courtesy and customer service? don't worry about me using your service ever again. Very nasty rude red haired man in there. He needs a new career because customer service is not it"
"The employees in this store, exemplified by the manager Mark, should teach a master class in customer service relations. I feel like post-Covid customer service as a whole has plummeted in the retail space, not here though. Keep up the good work!"
"Extremely rude employees, Will literally lie or say the wrong thing to sell your their products or shipping boxes. They literally charged me $2 for a piece of tape to put on the box I was dropping off lolz. Employee yelling at my face for not buying their shipping box, I thought he is gonna punch me in the face it was that loud. I was charged $4 for printing a shipping label and two pieces of paper. I am extremely disappointed since this is my local UPS store."
"It has taken a couple of weeks to process what occurred and for me to post. I have patronized this establishment for 13 years. Clerks have always been pleasant and helpful; however, one bad experience can change all of that. I will drive elsewhere for UPS services from now own. I had a Macys return just to drop off. No other transaction. There was one other customer in the store when I walked in with my 3lb puppy who was in my large carry pouch strapped to my body. The clerk rudely asked if my 3lb puppy was a service dog and sternly told me that he couldn’t be in the store with me although I was only dropping off a package. Now this wouldn’t be a problem if I had not witnessed other patrons receive service while bringing their pups (many larger than my 3 lb Ms) into the store before. Just be consistent. But consistency no longer matters because I will never use this location again."
"Mark is the worst employee I have ever encountered at any of the UPS store locations. He told me I couldn’t use the tape to box up my package. Demanded my ID. I never get carded to mail out packages. And lastly denied my military/triple AAA discount even though I provided him my Identification card. Completely rude and a waste of an employee. I will never go here again even if I live closer. I’ll be going to tacketts mill ups every time."
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