Charles Barker Collision Center - Town Center

"My car was hit and ran while it was parked, and I went to Charles barker through State Farm for my repair. Lamar from the front desk was very helpful, and so was Michelle. She even stayed late to get State Farm to fix my deductible from $500 to $200 because it was a hit and run and not a collision. I can’t even tell my car was hit now, and they cleaned my vehicle before they returned it. Thank you! :)"

"They did a great job on fixing and repairing a minor body damage on my vehicle."

"Better off trying to repair your car yourself. Had an accident in september of 2022 and needed a dented bumper, broken windshield wiper reservoir and bent inner tie rod repaired. car was originally returned to me with the bent tie rod still on and had to return it to the shop. Finally brought it home and realized the sprayers for the windshield wiper didn’t work because the mechanic didn’t plug in the electrical wires and hoses for the reservoir. Found that out when i went to fill the reservoir and fluid drained on the floor of my garage. Just now noticed almost a year later that bumper supports on both sides that are held in by plastic clips were jammed inside random spots in the bumper instead of being properly reinstalled like the mechanic forgot where they went lol. I can excuse the tie rod and blame that on the insurance adjuster but the wiper fluid reservoir hoses/wires and the plastic bumper supports took me about 5 minutes or less to fix with no tools. If you have literally the most basic skills and half a brain you could do a better job than charles barker collision. Also took 3 months to have work done that would’ve taken 3 weeks including shipping time for parts."

"Was called twice to pick up my car and both times coming from Hampton to VA Beach the car wasn't ready. Once I got the car, the inside door panel has industrial dust all over the front and rear door panel. Mud or grease from the parts all on my back seat. The front driver mat was full of industrial dust and when I asked why they didn't put a sheet cover on the floor before getting into my GLC Benz he replied "do you know how sheets we have to change out" I looked at him and said I don't care but since you feel that it was ok and you can't get it out I need new floor mats. I have never seen the mess I saw today or experience this before. I really felt some kinda way because if I didn't have sense effort to check things out I would have went home with this mess. I am so displeased and the only thing she could say was she failed on her part."

"Picked this shop b/c it was associated with a Mercedes dealership, and suspected the work would be quality and done one time. After having my car for a month, they discovered one of the parts hadn't been ordered. I was told by the rental car company, THEY had been told it would be done on X day (Friday). I called Charles Barker Collision. It was not ready, but should be on Monday. On Monday, was told it would be ready on Tuesday. It was not. Called back Wednesday, but the agent was gone for the day. I asked to speak to someone that knew what was going on. I was "very politely" directed to the service manager. He told me that they had ordered the 'trim piece' and it SHOULD be in the following day. It did not arrive on Thursday. Or on Friday. When I called on Monday, they did not know when it would arrive. I called back on Tuesday and asked if there was a courtesy car available or if my car could be assembled without the 'trim piece'. I was told they could put the car together and use one of the old pieces. It was not ready by close of business on Wednesday, either. On Thursday they finally did call. This was the FIRST call I had ever received. The car was ready to be picked up. I went to get my car after work. Note: they close at 5 and I actually get off at 4. They are NOT open on the weekends, either. After paying my deductible and getting the repair paperwork, one of the managers walked me to my car. The ONLY THING MISSING was one. Small. External. Chrome. Beauty piece. On the grill. From 20 feet away, you can barely tell. Lastly, I know I was having a slow leak in 2 of my tires, so I thought they may be low when I picked the car up, but again ... Mercedes dealer, so I didn't worry. One my my tires was at 2 PSI, another at 17 and a 3rd was at 22. I guess quality work and customer service are dead. I will -NEVER- have Charles Barker Collision repair ANY vehicle I own. EVER."