FedEx Ground

"Never deliver on time. Tracking says out for delivery, then, not delivered for days 90% of the time. Told by Fedex customer service there is no process for documenting feedback. Left packages on side of road. Filed multiple complaints. But service has not improved."

"I use to think a lot of this place as an employee. Was treated wonderful and enjoyed my job. I was always a returning/holiday help and have a disability. This is know to FedEx and the had worked me in an area in the past I could do and was reliable for. This year when I returned and happy to be doing so the supervisor in my same area was rude and cruel. No hi, welcome back, good morning just straight up rude and didn't seem to want me. When I tried to tell upper management the made the excuse up well with my disability their's nothing I can do there that I'm useless. For one that has nothing to do with the poor beside manner your floor management has but for second I've worked here in the past, same department and time of year and never was an issue. Last but not least though FedEx claims the don't discriminate against people with disability. I've been debating since rather or not to file a lawsuit."

"I have had a terrible time with the quality of driving capabilities of delivery drivers. So much that I installed a chain across the driveway with signs for delivery instructions . FedEx driver did not even attempt to drive up the drive. They just put the delivery beside the road at the end of the drivway. I called and complained. Next delivery the driver did the same thing. This was perishable items both times. Sat out in the sun for hours."

"They text you for 3 days saying it will be delivered and then you get a text later it will be delivered the next day. It continues on and on. When they deliver, they take a picture of the wall instead of the address where it’s dropped off at and sometimes you get the package. Sometimes you don’t. FedEx Ground out of Staunton is the worst!"

"Worst delivery experience EVER! Zero stars if possible… They “attempted” three times: the first time failed saying they needed an apartment number while I actually live in a house, so I updated my instruction describing my door; the second time left a door tag cuz I was not at home and no one told me a signature is required; AND today, the third time, I was sitting right next to the door ALL DAY just for this package (even ordered food delivery cuz I didn’t want to miss the FedEx truck again), and I heard absolutely NOTHING and then they updated the status to “exception: customer NOT available” at 2pm?! Now I’m gonna pick up that 70lbs package by myself tomorrow, GREAT service huh??"