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Priority Collision Center Norfolk
3600 North Military Highway, Norfolk, Virginia, United States
About the Priority Collision Center Norfolk
Priority Collision Center Norfolk is a top-notch car repair facility located at 3600 North Military Highway in Norfolk, Virginia. Our expert technicians are dedicated to providing high-quality collision repairs and restoration services for all makes and models of vehicles. We strive to ensure that your car is restored to its pre-accident condition and back on the road in no time. Trust Priority Collision Center Norfolk for all your auto body repair needs.
Photos of Priority Collision Center Norfolk
3600 N Military Hwy, Norfolk, VA 23518, United States
Opening hours of Priority Collision Center Norfolk
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Priority Collision Center Norfolk
"To make a long story short I dropped off my truck to have a small dent repaired. The day they said my truck was complete and ready for pick up. I went to their facility and my truck was completely disassembled. I could not speak to a manager. The receptionist hangs up on you. They can’t even give you the common courtesy to give you all the parts back. I had to come out of pocket on parts because they essentially stole and or damaged parts that were not even being worked on. This place is a joke. Priority is a multi billion dollar business and can’t even do what is promised. They are a joke. The first picture is from the day of the accident the rest are their “completed and ready for pickup”"
"1st time I took my vehicle their after a accident. 5 Starr’s 2nd time was not the case. More like 1-2 Starr’s. So I split the difference and gave them a 3. Sorry I’m not going to go in to detail about the situation. But what I will say is I’m willing to give them a 3rd chance. If the need arises."
"I do not normally leave negative reviews, but this company put my family through, quite possibly, the worst customer service experience anyone of us has had to deal with. About one month ago, my Jeep windows were slashed by a thief. A claim was filed with GEICO, and they instructed us to bring the vehicle to this location for it to be photographed, an estimate to be drawn up and new windows ordered. Considering I was going to install the windows myself, this process should have taken 3-5 days. They left us sitting for one month in silence. From day one, the young woman at the front desk ( "Missy" I believe - eyeglasses and a nose ring) was rude and dismissive. In some cases EXTREMELY so...wrong, strong and loud. There is no way management is unaware of her behavior, considering she does absolutely nothing to conceal it. At no point in the process did she try to be remotely professional, far less try to assist in addressing our concerns. The man who took the photos was named Dominic. Several days after having the vehicle photographed, GEICO sends an automated message saying we missed our appointment. Dominic never sent the photos to them. GEICO had to press him for the photos, for he refused to answer any of our calls. Not once did he return a phone call. An estimate was drawn up and the windows were supposedly ordered. Weeks went by. All attempts to reach Dominic failed. Calls to the front desk were rudely dismissed. Today, after almost one month, my mother stops in to check on the windows. They were never ordered. In fact, Missy at the front desk boldly admits that the order was deleted from their system. GEICO was called and placed on speaker phone. She failed to address their concerns, and it would seem they cancelled the order because they simply did not feel like being bothered. The other possibility is they are running some kind of scam charging your insurance for services they have no intention of providing. As of this time, no one from the company has called to explain this situation. They have not apologized. They simply do not care about you as a customer. GEICO says they will be talking to senior management. We will be contacting GEICO to discuss the situation further, and a complaint will be filed with the BBB if the company fails to provide a reasonable explanation. I hope GEICO, a very professional and reliable company, discontinues their partnership with Priority. Future plans to buy from Priority Ford have been nullified. This company is unreliable at best, shady at worst."
"This is by far the worse collision center I have ever encountered. I urge everyone to reconsider bringing their vehicle here. They have had my truck going on a month. I have exhausted my rental allotment. I am a working mother with kids in several afterschool activities, sharing a car with my husband is so inconvenient. From order g wrong parts to parts getting lost in transit…. I am so over it. I called my insurance to see if it could go somewhere else. NEVER AGAIN…."
"Had to have been the worse if not one of the worse transitions of my my life. Paper work moves extremely so car sat for months to the point where I had to extend rental out of my own pocket for almost another month and was put out of rental before my vehicle was totaled out. My vehicle was roped down and I was told that they would not put it back together unless I paid them out for the work which is what I think insurance should’ve been responsible for being that I had no say in the brake down since Insurance decided to total out anyway due to cost of repairs. I think that was a very unprofessional experience and I unfortunately will never go through them again… for service. Although some staff where nice the over all experience was horrible….thumbs down"
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