Classic Hampton Auto Mall 2712 Neil Armstrong Parkway, Hampton, VA 23666

"Service for regular maintenance took a month to get an appointment.. then my appointment time was 10 am.. at 1215pm, it was still just sitting there waiting. 2 hours later, it was done.. they sprayed some water on it, vacuumed the front floorboards, and sprayed some stinky air freshener in it so they could say they washed it.. left a bad review. The service manager messaged me and said he would like to talk to me about our experience. What time was good.. I replied I'm here all day.. that was 4 days ago.. no call.. lol. Not our 1st bad experience with service there..."

"If I could give 0 stars, I would! We got a call from the service center of Classic Hyundai for cylinder head cover leak recall. Our appointment was for Nov 27 and it was parked first in line. The first day, we called and was told that while our car was checked in, it wasn’t worked on yet. Supposedly it was a labor intensive job and it would take days (this was not mentioned when we made our appointment). End of week 1- nothing. I called the beginning of week 2 and can’t get through voice mail of Valencia. She texts me that our vehicle is next in line and they are hoping to have it done by the end of the week. Another Monday rolls around and I have to text Valencia again as she doesn’t call. Told the same thing AGAIN plus we only have 1 technician. I called the Hyundai service to get a rental and was told that I would have to save receipts from Ubers and rental car so I could submit them and get reimbursed later. So great- I have to spend money and who knows if I will get reimbursed for the whole amount? Person was surprised that we had no idea what was going on with the car so we got a claim number to have them look into it and also need the claim number to get travel reimbursed. We are pissed as it is day 15! So we decided that if our car was not in the bays getting worked on, we would pick up our car. So we get there and the guy couldn’t find an appointment for us. We got our car and left. SUMMARY- they kept our car for 2 weeks without doing anything for the recall. If they were so busy, they could have called and asked if we wanted to pick up our car and drop it off later at a new time. There was NO REAL communication and transparency over what was happening. We were VERY patient but we will NEVER go back here!!!"

"Drove my car in for booster brake Recall after/ during service problems with brake lines leaks. Haven't been able to start auto since bringing it to dealership. I will never forget this or the service rep. I felt they /service team had trashed my classic ML 350 class 4 MATIC. Thanks for nothing!!!!"

"This place used to be fantastic when we bought our vehicles there a few years ago. Since changing from Tysinger to Classic Hampton Auto Mall, the entire place has seriously gone downhill. The soonest they can schedule an appointment for even a basic oil change is 1-2 months out. You used to be able to wait with your vehicle for simple maintenance to be done, but now it takes them a ridiculously long amount of time to do even a simple oil change. They also will not communicate with you about any delays. We always have to call them around 5pm (after having dropped our vehicle off at 7:30 that morning) to figure out if we're even getting our car back that same day. We have had our appointment get pushed later so they can accommodate people who don't even have appointments. This place is a hot mess and is to be avoided at all costs. We now go to the Hyundai dealership in Chesapeake and will NEVER buy another vehicle through the disaster that has become Classic Hampton Auto Mall."

"I tried to make an appointment with the service department for a state inspection for my car early June, because it was due by the end of June. The earliest available appointment was the first of August. (2 months later) I dropped my car off in the morning b/c my appointment was at 10:30am. I ask for an oil change along with the state inspection. I was told it would be ready for pick up later that afternoon. I was called a little before 5pm to inform me that my car was not gonna be ready til tomorrow b/c of all of the cars in front of mine before 10 am. What is going on? When this place was Tysinger, nothing like this ever happened. My husband and I have purchased 3 cars here. We have never seen service this bad anywhere. Also, I did not like that when I left my car there this morning, I saw cars in front of mine with the doors left open. I saw particles from the trees and flies and dragonflies flying around inside one car. Customers were also walking back and forth looking inside the cars with their doors hanging open. I asked why the doors were open, and a girl told me it was to signal to them that they were ready. Ready for what? I do not know. I guess to get started on. I told them, I didn't like that and I hope they wouldn't leave my car door open like that. None of the cars were inside the 2 bays. They were all outside with the driver's doors open. I sure mine was left open also. I just hope no one took anything from inside of it. Mark Shepherd was a very nice guy who works there who seemed knowledgeable about stuff, but I am a little worried about my car. I was also told that there was a recall on the trunk latch (which I never received a letter about from Hyundai) that they would fix today, which I was told the exact same thing and supposedly fixed last year. It works fine. So, I got a call the next day to pick my car up. There were no cars waiting with the doors open this time. Everything seemed fine with my car, it just took waaaaay too long for them to perform a state inspection and an oil change, and for the 2 month wait to get an appointment. What was the appointment for if I had to end up leaving it until the next day anyway?"