Baldwin Truck Service, LLC

"LIARS!! I have called their road service to change the air compressor, they gave ETA 90 mins, and after 90 minutes waiting time, they told their techs can be on site any time shortly. after 20-30 mins call, they started not answer the calls. They better tell the truth if they cannot come, then we can find other shop to fix our truck. if they are going to close soon, they have to tell that to customers, not gave ETA and say we will be there shortly."

"Great service great people. Glad I found it, Saved me a lot of money!"

"Been down 2days with a bad starter. This company was dispatched to come replace the starter. Continuously, lied to my shop that they were fixing the truck, but actually never came out. I was in a hotel and came back to find my truck in the same condition as I left it 2 days ago. When my company tried calling to see what happened, they wouldn't even answer the phone. Bad business practices. If you couldn't do the job, just say so,. We would have just gotten someone else, like we ended up doing anyways. Costing me and my company unnecessary monies. Hope my company have to never need any kind of service with these guys again."

"Don’t waste your time , find another shop, or you will learn the hard way. Dropped my trailer here five days later they haven’t called me or worked on it. When I call them it’s either will work on next morning or afternoon. Picked my trailer on the fifth day took it to excel truck group and they working on it the next day. Responding to the owner they never called me even once and the day I drop the trailer I only met front desk lady never talked to anybody in the shop. She told I they’re going to give me a call in the afternoon with an estimate. Since it was getting late I did call and whomever picked the phone on the other end said it was in their first morning agenda to get me an estimate. Didn’t get a call the whole day and I didn’t call back that was Friday. Monday I called this time around they said they will get it in the shop in the afternoon, late afternoon I called them and they said that they’re not sure when they will get to my trailer. And I was like never will come pick it up tomorrow. The point is not how long it takes to fix it, you didn’t even give I time line and never called back as said and the owner is a liar say he give me an estimate, he did not. Guys don’t waste your time and energy look for another shop"

"I took my truck in to have my APU looked at because it wasn't operating correctly and they advised me over the phone beforehand that it was within their expertise to work on it with the expressed understanding that I needed to make a critical delivery that same evening, so I couldn't just leave it with them. They advised me to bring in at 1 pm and so I did and waited. 1.5 hours later I approached the mechanic to see what was being done when he informed me that he wouldn't be able to repair the issue because he couldn't figure out the model of my APU. When I further questioned him he wasn't able to tell me anything resembling a solution to my problem. Then I was presented a bill for nearly $300 and yet nothing had been done to improve my situation. To add insult to injury, they charged me an almost 4% surcharge for using my card to pay and never mentioned this before running it. I'm disappointed with their poor business practices and incompetence. Lesson learned.... waste of time and money. 4/10/21 I'm now responding to the inaccurate, self-righteous response to my review.... firstly I was told 1 pm to show, not noon and I'm not sure what you thought you'd even gain by lying on this point but sadly it's false and almost not even worth my time but I am setting the record straight regardless because I can't stand liars. Now with regards to your "diagnosis", if I had not come and approached you when I did to see what was going on, I'm positive the clock would have continued running on your so-called diagnosis. Your words then were that you couldn't identify the cause of the problem.... and that there was no way you could finish before end of business, which is why I opted to leave because as previously stated I had a critical frozen foods delivery that evening, which I had made abundantly clear when I called. Your poor business practices notwithstanding, on top of it all you made a complete mess of my sleeper berth with mattress turned up and all my personal belongings strewn about... so in addition to being charged $300 for zero results and zero replaced parts and nowhere near a repaired APU, I also had to clean up after your filthy mess. Then you say it was told to me by 3 people about the 3.5% surcharge...Hmmm why would it be necessary for more than 1 person to inform me of this? I even called the very next day to inform the secretary who ran my card of the overcharge, which is the only time that surcharge was ever mentioned to me. I also never received the invoice in my email like I was advised and had to request that you follow through on that at the very least. My point is that I received zero value for your so-called diagnosis, my apu still didn't work, and that the surcharge on top of it all was an additional slap to the face. In all honesty it's not even worth my time rebutting your false claims but if even 1 person reads this review and it saves them from also being taken advantage of, then I've done my part. Oh and 1 more thing...your call, sir,, to confront me was the most unprofessional thing you did out of all your missteps. By the way, trying to intimidate someone by phone is actually a federal offense and that's no way to attract repeat business by reacting so poorly to a bonafide review but perhaps had you tried to make things right instead I may have felt some sympathy and altered my rating. PATRONS, be warned."