UVA Community Credit Union 3300 Berkmar Drive, Charlottesville, VA 22901

"Auto loan payment system sucks. Quit making me log into your stupid account only to be transfered to a different gd company site all together! Member one got it right.Ef all these stupid fees and logins. Seriously. Its called express pay"

"This is a complete joke of a credit union. You might be considering UVACCU because you've heard that credit unions are a kinder, more usable alternative for low-income individuals compared to the big banks. In this case, that is totally untrue. UVACCU debit cards cannot be linked to Apple Pay or Google Wallet. Mobile deposit, a technology that has been in place for decades, takes longer at UVACCU than at any other bank I have used. I have waited over a week for mobile deposit funds to be available, while their terms state two business days. Their fees are well above comparable "credit unions" and banks, and I have received no grace and no kindness in resolving unauthorized charges and resultant overdraft fees on my account. Any communication with their customer service staff is pointless unless you have a few dozen hours of free time to burn. The only way to resolve any issue you may have with this bank is to spend days to weeks repeatedly contacting them via phone, email, and their online messaging service (on the rare occasion you're able to access it). They are no quicker in responding to reports of unauthorized charges or lost debit cards. UVACCU's approval policies for credit cards and loans are more stringent and less flexible than those of other leading banks doing business in the area. and they are much quicker to assess fees than any bank I've ever dealt with. They will creatively resequence your deposits and debits in whatever way they need to in order to profit. I cannot stress enough that this is a disreputable, dishonest institution with which no one should do business. This institution does not care about its customers, and its chosen affiliation with the UVA brand should tell you all you need to know. The website is decades out of date and more often than not it is down for maintenance. UVACCU will make it impossible for you to access your account online, then charge you fees for not properly maintaining your account using its online interface. As someone who stupidly moved from Truist (another cartel disguised as a bank) to UVACCU, there is no reason to trust this institution with your money. This company makes bank off of clueless college students and impoverished locals who lack basic financial literacy. It is a predatory excuse for a financial institution. Their executives and those who work for them (including whoever is paid a meager hourly wage to respond to this review) should be ashamed of themselves."

"If you're looking for a loan, UVA Community Credit Union is a great choice. They have great rates on automotive loans and their credit cards feature some of the lowest interest rates. For basic banking (checking and savings), however, I would choose another bank. This is because UVACCU's online platform and apps are outdated and not as user-friendly as other's that I've used. This may cost you in the long run with fees or interest charges."

"Revision of my poor review about the auto loan insurance tracking system. After being contacted directly by a pleasant lady in the marketing department I do feel different about this credit union as a whole. Perhaps the insurance tracking system they use is not as efficient as the typical."