Sally Beauty,

3124 Lee Hwy Ste 5A, Bristol, VA 24202, United States

"The lady who helped me find leave in conditioner this morning was great! Very helpful!"

"It would've been 5 stars because of the girl who knew what she was talking about and stopped me. I walked in there and got greater, the older lady with short brownish blonde hair asked me if I needed any help and I said yes, I wanted to tone my hair down to about a T18, she grabbed the "toner" but it was black dye. I went to go check out and the lady at the check out asked me if i was going black and i said no i love my blonde hair. She grabbed the correct stuff. They should only hire people who know what they are doing. Not some idiot."

"I have always been a fan of Sally's until now. I always go to the store in Bristol, Virginia. They have recently moved some of the hair products out of that store and you have to order them online or travel to another store. Called Johnson city store they did not have what I needed, called Kingsport, no one answered the phone. To order online it charges you about $6 to $10 for shipping depending on what you order. Online it also says that 2 hour delivery is available in the headline on their website, but 2-hour delivery is not available everywhere, they should probably note that and stop with the false advertising. If you were able to get this product in store you would not have to pay the shipping cost. Sally's should really work on that, plus their customer service. I called to complain because they close the store where I live and they lady couldn't hear so a 20 minute call turned into 45 minutes. Do better Sally's and work on your customer service. It's called training. Sally's use to be the place where I would go for black haircare products and sadly that is being done away with."

"If I could leave a zero star review, I would. I came to this store wanting to help my friend lighten her hair, followed by an auburn color. I asked a lady with long brown wavy hair and ugly purple lipstick For help. She was VERY rude and disrespectful. I told her I would figure it out after getting irritated with her attitude. She then asked a little girl if she needed help finding something for her ethnic hair (she was African American, as am I). The little girl stated that she wanted extensions, followed by the employee telling her she could not get clip in extensions, but could get braid in hair for her hair texture. I was highly disturbed by that statement, knowing that I am African American and clip-ins are very much acceptable in our ethnic hair. After hearing her commentary, I decided not to give them my business and went to the Kingsport location (they were very kind and helpful). I do not recommend going to the Bristol Virginia Sallys, nor seeking help from that employee."