Stewart Title and Escrow, Inc. - Harrisonburg

"Always helpful and ready to guide buyers and sellers. Will, Lisa, Dena, Carmen and Kim are an amazing team."

"Kim was very friendly and professional not to mention extremely effective at her job. I would highly recommend using the services of Stewart Title and their excellent staff to assist you in coordinating your next closing!"

"Lisa Chittum is phenomenal! What a smooth running office - everyone is so kind, helpful, and efficient. I highly recommend using them for closings in the Harrisonburg area."

"With regret, I have to deliver a 1 star review for Stewart title. For two reasons. 1. On three occasions I called in to get a revised closing date, and the office reps I spoke with each informed me that the rep I had been working with was on a week-long vacation and that my property was not their closing file. One even suggested that I should just wait until the closing rep came back from vacation and call back then. There was a complete lack of ownership from the reps if it didn't involve 'their file'. I'm sorry, but in a property transaction involving the sale of home that kind of response is unacceptable. I did not hire a specific rep to do my closing. I hired Stewart title. And I expect the same level of ownership regardless of who answers the phone. Even if there was truly no new information on my close date...'not my file' is severely inappropriate. 2. Stewart's process for when a rep is on vacation is truly atrocious. The office manager explained to me that the policy for when an employee is on vacation is an 'Out of Office' away message on their email. That way, any parties emailing them will know they aren't responding and will have alternate contacts for a response. He further stated that he has no access to the employee's email and implied that the email accounts were private. Why is this bad? Because a mortgage company could have the 'clear to close' email from a lender sitting in a Stewart rep's email inbox for a week with no action taken until vacation is over. Sure, an 'out of office' email is nice...but in a world of automated emails from lenders and multiple people on an email 'To:' line....an 'out of office' prompt to follow-up is not guaranteed. And really, no company should ever consider the content of an employee's email inbox to be private or inaccessible. Modern email software has built-in features for this exact situation. 'Delegate access' or 'email forwarding' features are common and simple to use. Stewart Title in Harrisonburg has a competent and knowledgeable closing staff...but without taking ownership of their customers and their own processes I cannot recommend."

"Stewart Title got us through the confusing closing maze and made settlement painless. We appreciate Kim's great work!"