Sally Beauty 1790 East Market Street, Harrisonburg, VA 22801

"I called numerous times and they said that they were open today and I was also here yesterday as well . Both days they were closed"

"ONE STAR SELECTED ONLY DUE TO THE FACT THAT I HAD TO SELECT AT LEAST ONE STAR IN ORDER FOR THIS COMMENT TO POST OTHERWISE NO STARS WOULD HAVE BEEN SELECTED TERRIBLE customer service ! I visited the Market Street location on February 16 2023 at 4:07pm I was in there for a total of 10 minutes . There were 2 female sales associates present . I literally had to walk down each aisle in the store in order to find what I was looking for. Once I realized that NO ONE OFFERED ANY ASSISTANCE I PUT THE ITEM BACK AND WALKED OUT. They were holding a personal conversation the entire time! COMPLETELY UNACCEPTABLE"

"I'm giving 1 star because 0 wasn't an option. Everything rang up incorrectly. Items were clearly labeled a certain price and rang up a totally different price. When I asked why the clerk said she didn't know and did I still want them at the incorrect price. I said no, please give them to me for the correct price. She said no. I asked to speak to a manager, but was told no manager works there. I asked for the clerks name so I could call the corporate office. She refused to give it to me. I will not shop somewhere with falsely advertised prices."

"Do yourself a favor and please just look up the type of products you need before stepping into this store. I asked both employees who were closing where the utensils required for touching up your roots were, and the first girl asked me if I meant bleach. I went and got most of the products I was after, and decided to ask the girl sweeping the floor in the back if she knew, she shrugged her shoulders and said she had no idea. She even asked the girl I had previously asked not even 10 minutes later if she knew. What happened to the good staff where they actually knew about hair products and other beauty aids?? Now, all they have are snot nosed chicks that don’t know about ANYTHING in the STORE which is their work environment. You all just lost a loyal customer, I’m doing my hair product shopping online from now on."

"I've lived here for about 26 years almost 27 in april. My mother and grand mother have always taken me to Sally's when we needed hair supply. Color, Bleach, toner, anything really. The staff always seems to be supportive and willing to help figure out what's best for you. Heck. I was recommended a tea shampoo for my hair was 15 by them and I've loved what it has done to fix my hair since! I will always go there and i recommend others do too. ^^"