Hair Cuttery

"Why have I been going to fancy overpriced salons for years? The best haircut I've ever had was here with Sonia. I've seen her a few times and each time it's perfect. I feel beautiful. Do yourself a favor and book an appointment online. It's super easy."

"Unfortunately didn’t get the names of each but the taller of the two stylists were amazing, helpful and patient. The shorter stylist…we had an issue. I took my mom and grandma to get their hair done and the shorter stylist whispered at the shampoo bowl “Give them a blow dry. It’s cold”. I thought it was super sweet and caring. She never asked me if I wanted it, my ladies normally don’t get them so I thought it was a complimentary offer to take care of a client. When I was being charged, it was $30 more than I expected. I inquired and she (shorter stylist) said it’s for the blow dry. I said I didn’t ask for it and was never consulted (my ladies have Alzheimer’s and have difficulty making decisions). She then turned to the other stylist (taller) and said “don’t do the blow dry” (she was half way done). I told the taller of the two to finish and turned to the shorter and said all I’m asking is communication and letting people know you’re now charging more even tho you didn’t ask me if it was ok. You can’t just decide between stylists to charge more without consulting the client or caregiver. She offered a senior discount but didn’t tell me how much that was. I said again do what needs to be done I’ll go elsewhere next time. I explained again it’s not the fact of being charged for their work but the fact she didn’t ask to do a hire service first and she only talked to the stylist…not me. She rolled her eyes and said she took the charge off ONE. I said fine, paid and left a cash tip (which I asked her to share) and she ignored me sitting at the computer not talking to me anymore The cuts were fine, the taller stylist was great and made my elder grandma comfortable. But the attitude with lack of communication and charging more when not consented to is upsetting. I’m honestly glad I was there as my first thought was how often does this happen when someone is blindsided. If offering a blow dry to make sure elders don’t get cold that’s super thoughtful. But not talking to the caregiver, the client or wherever and only whispering to another stylist is not ok. Please address this, and I’m happy to speak to anyone if needed to answer questions. Hair cuttery used to be so much better and about the client. But the secret charge and bombarding with product is turning people away"

"Worst haircut - we gave and talked about 1/2” trim and she butchered over 3” of hair that is close to impossible to correct. It’s so hard to understand how what we talked about to clearly became the haircut we walked out with…. I probably can’t go back (after having been here many times over the years)"

"Worst haircut and highlights I've ever had. Stylist ignored everything I told her, including the picture of my own hair a couple months ago to guide her. She did the opposite of everything I clearly explained. Highlights are also yellow - orange, not like what I walked in with. Now I have to spend money and time again to try to fix this."