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Malloy Collision Center
2725 Valley Avenue, Winchester, Virginia, United States
About the Malloy Collision Center
Malloy Collision Center is a premier car repair facility located at 2725 Valley Avenue in Winchester, Virginia. Our experienced technicians specialize in collision repair and restoration, providing top-notch service to get your vehicle back on the road in no time. With state-of-the-art equipment and a commitment to customer satisfaction, Malloy Collision Center is the go-to destination for all your auto repair needs. Trust us to handle your vehicle with care and precision, ensuring a seamless and efficient repair process. Visit us today and experience the difference at Malloy Collision Center.
Photos of Malloy Collision Center
2725 Valley Ave, Winchester, VA 22601, United States
Opening hours of Malloy Collision Center
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Malloy Collision Center
"Wouldn’t recommend this place to my enemy. Communication, service is just poor. Employees are disrespectful and act like they are doing you a favor when they are proving a service. I was told not to use here and I didn’t listen. I regret not listening. Stay far if you know what’s good."
"They were so incredibly incompetent the examples fill over 100 pages of documentation. The repairs and failures were so bad they provided me a new car. And advertised my old car with over $15k in damages as No Accident on the CarFax! The night I drove my restored car home it was raining. I turned the defroster on full and got blasted in the face with fine glass dust. I required emergency care and FIVE steroid injections to one eye! I still suffer to this day because of this gross oversight. For major repairs get towed into Sterling or Fairfax where the techs know what they are doing. Dishonest and deceitful: the manager Amanda claimed the thick splotch of fresh paint on the roof was not their responsibility. The top insurance man was dispatched to the shop from great distance and got in their faces to keep me from being ripped off! Incompetent: after written and verbal notices to protect my car from rain, on surprise inspection it was raining inside my car on electronics. The insurance field office descended in force upon the shop once again. Amanda put in a letter they would pay any electronic repairs for one year. Incompetent: they damaged the dash pad removing the windshield, a very costly and hard to obtain part replacement. They painted over dirt. They claimed many scuffs were pre-existing. The insurance expert again got in their face, all those scuffs were from the shop brushing power cords against the paint he said. The car reeked of noxious adhesive fumes. To a toxic level. Cars are all worked on in a common space so that my freshly painted car was covered in 1/8th inch of sanding dust and debris from other project cars only feet away. The headliner was replaced with dirty hands. The independent body shop owner that looked over my car picked out gross defects for a solid half hour. The fine glass crust covering EVERYTHING on inside surfaces was shocking to him. He observed the fine trails of glass dust that had blown out the defroster vents into my eyes. He said Toyotas were known for fine glass powder when damaged. He said the shop must drive such a car on rough road to dislodge the fine dust in the deepest recesses of the vents. Then run the system on high thru all vent settings. I produced my car to Winchester Police who confirmed a fine blast of glass powder coming out of the defrost vents. THAT FINE DUST WAS BLOWN INTO MY EYES AND I REQUIRED EMERGENCY CARE, STEROID INJECTIONS TO MY EYE!!!!, AND SUFFERING TO THIS DAY. The shop damaged the gear selector console, both air bag covers, and placed car mats over piles of crash debris. Amanda was embarrassed to say the least. When I drove my Corolla into Malloy Toyota service their service writer was shocked at the glass dust glistening in the sun all across the dash board. The little cubby hole under the radio where I placed my phone was so covered in glass I had cut myself. THE SERVICE WRITER HIMSELF GOT STUCK WITH GLASS SHARDS encrusting this shelf. If you take your car here for more than a scratch repair, shame on you. I could have been blinded and crashed! Malloy provided me a new car and advertised my wreck on CarFax as Accident Free! Malloy’s attorney refused to give their insurance company information to make a claim on the defroster injury to my eyes. I’m trying to get one of the Washington DC TV stations to expose this consumer atrocity and shame Malloy Auto Group into doing the right thing: paying for the injuries to my eyes! Here’s the screenshot of Malloy Toyota advertising my restored wreck as accident free: Pre-Owned 2019 ToyotaCorolla SE Sedanfor Sale in Winchester, VA | Malloy Toyota VIN: 2T1BURHE5KC136604 Stock: CN172A Shop cars online with SmartPath Exterior Color Galactic Aqua Mica Interior Color Steel Gray Odometer 21,595 miles Fuel Economy 28.0/36.0 Recent Arrival! SE ** Accident Free 1 Owner CarFax ** Remote Keyless Entry ** Back Up Camera ** Bluetooth ** Cruise Control ** LED Headlights ** Alloy Wheels **, Washington, Winchester, Front"
"I know they’re extremely busy. But, after a very unpleasant conversation they had with a family member - I went in to straighten the situation out. Wrong idea. Oh, so wrong! I was treated with complete disrespect by 2 employees. We ended up moving the car elsewhere. This review won’t make any difference, but I’ll never go back. I’ve bought my last 4 vehicles from Malloy. I’m only 1 customer, but never again."
"WHATEVER YOU DO, DO NOT TAKE YOUR VEHICLE HERE! You’d probably have better luck literally putting an entire car back together yourself and have it done in less time. They have had my boyfriend’s vehicle for THREE MONTHS NOW AND REFUSE TO SHOW US THE CAR, and then claim it will be ready next week. Next week has never come. Mind you the car had only minor damage to the front and could’ve been fixed in a month possibly two since they did claim “some parts were on back order” this is ridiculous and the ladies that work in the office are nothing but condescending. Please reconsider taking your vehicles here !!!!!"
"A local tire shop damaged a rocker panel molding on my 2017 car and they wanted me to take it to Malloy for the repair. The tire shop has an account with Malloy, this might be important later. I went to Malloy and got the estimate for the repair. I also had them price repainting the front bumper, unrelated to the rocket molding damage. Even though there was no damage to the front bumper itself, just paint problems, they wanted to replace the bumper entirely. That is just lazy. So they weren't doing that but I did schedule the repair of the rocker panel molding. They said it would take 2-3 days. I dropped the car off Sunday night for the Monday AM appointment. They have a key drop, which isn't really a key drop just a mail slot in the door. So when you drop your key fob though the fob hits the hard interior floor. Nice. The full 3 days pass and I don't hear anything. 4th day and still nothing. On Friday I call Malloy. They said it was ready Thursday, but instead of calling me they called the tire shop. Even though the tire shop has an account with them they need pay immediately before I can get my car. Malloy did not bother to call me to a) let me know the car was ready or even b) let me know they were having problem getting payment. So, they are now holding my car for ransom for a paltry $500 even though there is an account. Through this the staff was very rude about the situation. I get the payment straightened out and go to pick my car up. The paint match is good, but the car is covered in dust and what I believe is pine needles. My car was detailed 3 days prior to the drop off (the previous Friday). They hadn't even bothered to clean it. There were also streaks on the interior front windshield like they tried to clean that for some reason. I was unhappy with this but I needed the car back so I took it and left. Over the weekend I washed in and noticed that the front of the rocker panel was sticking out from the body a bit, which it wasn't doing before. I could push it back in with my hand but it would pop out again. Upon further inspection they had broke the front mounting post on the rocker panel. They didn't even try to repair it, just left it damaged. Since i noticed that I took a closer look at the rest of the work. I found that instead of installing the under vehicle splash shield over the under side of the molding they put the molding over the splash shield, so it bulges out at the bottom. They did this even though they could have simply taken a look at the other side, which is still as the factory installed it. So, to sum up they did the work improperly, were extremely rude, failed to notify me of payment issues (which aren't my problem), took too long, left the car dirty and damaged the part they were repairing. Complete failure in any aspect of their work. What a mess they created and now it needs to be redone. At this point I wish I had just left the damage the tire shop caused."
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