JCPenney Salon

"Last night Great Clips refused me service and told me I should go to JC Penny's., so I did. I walked in., I was seen within about 5 minutes. Showed Lisa Peak, Master Deaigner, 5 different pictures of what I was going for. 1 picture of the back, 1 of the sides, 2 of the bangs( options) and 1 with a lady in a messy bun with soft tendrils framing her face. Lisa asked a few questions, then went to work. She gave me exactly what I asked( a first since moving to VA 6 years ago) and made it look beautiful. I have felt so pretty ever since. She is a wonder hair dresser, oh excuse me Master Designer and she lives up to the title. THAN YOU LISA"

"I just went in for information and to make an appointment...there were 2 people working, one was busy, the other was a stylist (supposedly) and when I asked for the color and style, I showed the photo on my phone, btw the style that was advertised, and was also framed on the wall, she started saying I DON'T KNOW! I DON'T KNOW! waving her arms and repeated it at least 5-6 times (maybe seven), then i said: never mind the style, what about the color? And she said she does not know what color is that! I asked do they have colors that I can look at, she said they do not have any hair colors! I was almost sorry I did not filmed it! It was surreal, and mind boggling, as if I went to auto mechanic! I understand it is 'covid time' and everything, but that is not reason for slacking off, and if someone does not feel like working, they should stay at home! Terrible!"

"Went in for color correction and hi lites Kelly was amazing with both. I had a bad hair color done elsewhere she helped me with several color choices and listened to my concerns the finished job was amazing. Will definitely be back booked my next appointment before I left."

"Do not. And I mean do not get your hair cut by Nazia. She butchered my hair even after I told her what I wanted. She had to go back 3 times to fix my hair and still-in the end it came out totally uneven and not what I wanted. I called to see if I could get it fixed. The manager seemed very sincere and apologetic. I am scheduled with someone else who will hopefully fix her mistakes. I’m just super disappointed with my experience with Nazia."

"Just had a disappointing experience with the JCPenney salon. I've been going to this salon since 2011 and they usually do a great job. However, today I had scheduled an appointment for after I got off of work. The person I had my appointment scheduled with called me to move my appointment up or reschedule it for tomorrow. I told her I couldn't do either since I'm working and leaving for a trip tomorrow. So she gave me this spiel about how it had been a slow day and she had been there since this morning (this was at 2pm. Their store opens at 10am). She said she didn't want to wait around for another two hours. I told her the best I could do was move the appointment up about 30 minutes. So she huffed and said she would just do some things she needed to get done and call me if there was a problem with the original appointment time we had set. Well, gee. I REALLY want you cutting my hair with that attitude. No. I cancelled. I get being tired. Wanna know what time I got to work this morning? 6am. I was up at 4:30am. I work three weekends out of the month. I get it. That was no excuse to flake on an appointment and have an attitude about it. I'm not sure if I'll return to this salon. It's pretty disappointing because I usually have good experiences there."