Special Nails,

13217 Rivers Bend Boulevard, Chester, VA 23836

"Not friendly! Didnt even ask me to pick color. I had to ask for the book. He cut me. Then sanded my real nails so much they are bending. I had to get two tips on due to my real nail broke, he put on tip with no acrylic just glued the tip on and painted. Terrible job!!! Overall service sucked. As I was checking out another lady came in with a bad cut from the day before and was complaining!! Never again. Do no try this place."

"Absolutely the best pedicure in the Richmond area. I visit this area a lot and always get a pedicure while I’m here and today while visiting a friend in Rivers Bend tried Special Nails and they were intentional, thorough, took their time and were detailed even though it was busy. Will always come back here when I’m in town."

"I just got my nails done 2 days before Christmas at another salon and they did a terrible job, so I made an appointment for 10am on Saturday, NYE, to fix them. I overslept and called as soon as I woke up to let them know I was not going to make my appointment time. She told me to come on and they'd take care of me. Once I arrived I was about 15 minutes late from my original appointment. As soon as I walked in I was welcomed by one of the employees working at the front of the salon. I only waited about 15 minutes and was taken back to Sonny's station. When he sat down across from me, I realized he used to do my nails years and years ago (in the 90s lol) at another salon. I knew as soon as I saw him my nails would be impeccable. And they were. And the hand massage he gives is so great. That alone is worth the price! lol Everyone was very friendly and the prices are reasonable and in line with what other salons in the area are charging. I got an acrylic fill with a gorgeous glittery pink gel polish. Even though the space is large, it feels cozy and comfortable. I will be going back to Sonny for all my fills, and I plan to have a pedicure next time I go as well."

"I have been a customer here for almost 10 years and the service I received today was terrible. Had gel done once on my hands with patchy application and I asked for them to be repainted. The man who serviced me sighed very loudly, spoke to his coworker and tried again for a second time. As he filed my hand I was in pain the entire time. I asked him to be a little more gentle and he kept filing down on my skin with the same force. The second paint job was much worse (photo attached). You can see the lumps of polish making my nails look insane. The second time he removed my nails he did not let the gel soak off completely and filed my nail bed down so much that my hands were stinging. He stormed off and did not ever acknowledge the pain I experienced while he was OVER-filing my nails. Hana had to intervene and do my nails for a 3RD time and still had the same issue of not having the nail evenly coated. I’m sad that I have been a loyal customer and was treated poorly, made a spectacle out of, and gaslit for not being satisfied with the service provided. I never complain about services done but this was very disappointing. Do not waste your money and time here."