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Backstage Salon
7318 Cosby Village Road, Chesterfield, Virginia 23832
About the Backstage Salon
Backstage Salon is a premier hair care institution located at 7318 Cosby Village Road in Chesterfield, Virginia, United States. Our skilled team of stylists are dedicated to providing top-quality services in a relaxing and welcoming environment. From trendy cuts and colors to luxurious treatments, Backstage Salon offers a wide range of services to help you look and feel your best. Come visit us today and experience the ultimate pampering for your hair!
Photos of Backstage Salon
7318 Cosby Village Rd, Chesterfield, VA 23832, United States
Opening hours of Backstage Salon
Monday:
Closed
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 18:00
Sunday:
Closed
Reviews of Backstage Salon
"Took my Daughter there and what a bad experience they pretty much chopped Edward scissor hand my daughter hair. Did not listen to anything we wanted and completely did the opposite. Now my daughter who has self esteem issues now has.chopped up hair. We have Never had an experience like this where stylist don't listen to the customer. If I could post pics I would. Now we have to take her somewhere else to fix her hair. I'm writing the BBB on Monday."
"I am taking a minute to update my review and respond to the owner's note, because I believe Google reviews should be fair as they are an important tool to help consumers make decisions. The sarcastic tone of the owner's response proves my point about how she runs her salon, but facts matter so I am writing short update below my initial review. Original review: I really wanted to give this salon a chance. I like to support women owned businesses and there is a need for good hair salons in Chesterfield, but unfortunately this is not a great salon. I initially went there for a root touch up, they did a good job with the color (not the styling). I had a treatment (Cezanne done) and they did a good job, but unfortunately the third time i went Karen (master stylist and owner) really messed up my haircut. I tried to explain what I wanted and showed her pictures of my haircut and she said: "I don't need to see pictures, this is an easy haircut". Unfortunately, she did something completely different from what I had asked for.Then she got upset at me, and very rudely decided to barely finish my haircut. I paid for service, tipped and left. I figured I would come back for color since they had done a good job with that but Karen decided to cancel my appointment, no notice, no phone call, no conversation. The issue with the salon is not necessarily a skillset issue, but that it is managed in a very unprofessional way and for that reason I would not recommend it. You never know what you'll get here: can be good, can be bad, no accountability and very little respect. UPDATE: - Yes! While there are many fantastic women-owned salons and skilled female stylists, unfortunately, this salon does not fall into that category. Addressing the note about time management (and disregard for other people's time): - First Visit: During my initial visit, the receptionist was absent due to illness, and Karen, the owner, repeatedly interrupted my service to attend to phone calls and check in/out customers. This resulted in overlapping appointments and made her late for her next client, so a junior assistant had to finish my service. - Second Visit: My appointment was rescheduled from 10 am to 2 pm, but Karen had three clients booked during my allotted time. As a result, three different stylists ended up working on my hair that day. Karen was visibly frantic throughout the appointment, admitting that there had been a mistake with the bookings. - Third Visit: On my third visit, Karen did make an effort to cut my hair, but couldn't execute on the cut I asked for (a short layered bob). Once again, she ran out of time and couldn't complete my service. I highly value punctuality and expect my time to be respected when I book services. I also anticipate receiving professional and timely services fro the stylist I n book, which unfortunately was not my experience at this salon."
"I had an amazing experience at Backstage!!! Karen was extremely knowledgeable, patient, and fun. My hair turned out awesome and I will keep returning!"
"Karen is amazing!!!!! I just moved here from South Carolina and have gone to aveda salons for my entire adulthood in all 5 cities I’ve lived. Karen’s professionalism and hospitality is top notch. So glad to have a trusted hairdresser with decades of experience right around the corner from home"
"My husband for Christmas got me a gift certificate for225$ At this salon the young lady with the tattoos all over her arm did my hair the cut was nice but the dye job was terrible I even got chemical burns on my scalp if you want your hair done right don’t come here called the owner and left a few messages but of course no reply,update five minutes after I put review up the owner calls me to tell me to communicate through emails witch I thought was strange because when they took the money it wasn’t all this but needless to say I’ve never seen anyone that owns a business act this way never mind the pictures and the scab on my head from the chemical burn."
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