Wallace Kia of Bristol Service Center 340 Volunteer Parkway, Bristol, TN 37620

"Always do a good job"

"Awful. Their so-called "certified Subaru technicians" can't diagnose a car without use of the computer. Pathetic to say the least. I went in suspecting damages from bad gasoline. I sat in the lobby for over an hour after the tech took my 01 Forester. When the service advisor came to get me, I was surrounded by the advisor, tech, lead tech, and sales manager. The tech began to inform me that he plugged my car in and the code shown was bad O2 sensor. Until I paid 550 some odd dollars to fix this, the car could not be diagnosed further. I asked if there were no other ways to diagnose the car and was told no, I must first fix the sensor. I explained the car has never had an issue before, this all started directly after refueling. I asked if he had checked the fuel filter(s) or plugs and I was told no he couldn't find anything besides O2. From what I understand he only checked the oil (which I changed last week) and read one code. Upon inspecting my car I saw no indication of any attempts to diagnose at all. Poor management and extreme greed. They do NOT care about the customer. They attempted to charge $550 for an $80 sensor that only took me 5 minutes to change myself, and sent me back out on the road. I went straight to O'Reilly and replaced the sensor. Now my CEL is flashing! Let's not forget the poor man crying and yelling in the lobby because he bought a car there with the extended warranty. Exclaiming to everyone not to do business with them. He stated the vehicle he purchased was severely damaged by one of their techs overtightening and breaking a spark plug causing more damage. He said "They're blaming it on a faulty injector and refusing to fix it because the warranty only covers moving lubricated parts!" He was then escorted out by a very rude and angry red-faced man by the name of Steve, who is the service manager. The whole experience was absolutely bonkers. They obviously don't care about anything but money. I don't plan on going back. UPDATE They called and asked me to come back and they told me to leave as soon as I got there."

"Quick and friendly repair, Catherine in service was great!"

"Excellent customer service in the service department"

"They have the technology to efficiently give you information you need to make decisions on things like when to get new tires or alignments, but without being pushy on offering those services. The service advisor was great at listening to my vehicle concerns, and very personable. They checked everything I wanted looked at, then did exactly what I needed them to do, for a reasonable price. I left with the information I needed to get other services done in the near future when I'm ready. They have one of the nicest waiting areas I've seen for a service center. There are comfortable chairs, a television, nice bathrooms, and even tables to sit down and eat a snack at. They provide popcorn and fresh fruit, with vending machines nearby if you prefer. My service advisor popped in occasionally to give updates, which was appreciated. For those who are wondering, the information about my service ended up on my CarFax very quickly. This is one of the advantages to going to a proper service center. I think my only complaint is that I tried two different times to communicate with them online, first via email, and then via their online chat. I received no response to the email, and the chat representative couldn't give me any quotes, but promised to pass my information along and have a response soon. I never heard back from that either. Calling them worked just fine, though. It was just easier for me to attempt the electronic means first. I will just call next time. I tend to have very cynical views of garages and service centers. My family has often done vehicle repairs ourselves, but sometimes there are things that are too difficult or require tools we don't have available, and more often than not I felt we were taken advantage of. One of the things I needed checked required a Kia dealer specifically. I was glad to get the opportunity get familiar with this location, and leave without feeling taken advantage of. I will definitely return for future work needed on my car."