Shanel Hair Salon 4126 Village Court, Annandale, VA 22003

"Awful bad communication. Simple dye job. Awful haircut. Don’t come. Multiple staff tells you different things. A waste of my time I had to leave work early and all I got is a terrible cut. I’m so mad"

"Shop is run by an owner with unlicensed assistants. Went in for hair straightening, routinely executed every 6 months. The salon did not care for my parting and now my bangs look as if it has a permanent cowlick. I would like to have this fixed, but I’m afraid to cause further damage. Saw there were a lot of male clients, maybe you’d have a better luck in that genre. Personally won’t be coming back. I’ll be going back to Sassoon for my haircuts and Salon Nuvida for perms."

"Been getting my haircut from Shanel for a few months now and it’s been great every time! Quick, efficient, and she really knows what she’s doing. Definitely worth the difference in price from a barber and I’ve been going to barbers my whole life prior to seeing her."

"I'm so appalled that I don't even know where to start with this review. My boyfriend and I had done meticulous research on hairstyles and when we walked in, we showed them a picture. They told us that his hair is too short to make it happen. That's fine, we wanted to take a second to think of what else we should ask for. Ideally, we would have wanted to just ask for a haircut and forgo any additional styling so we could wait for his hair to grow out. The hairdresser gives us less than a minute to think before she says to just let her do what she thinks is best. She continues to tell my boyfriend that she's been a hairdresser for years, knows how to do perms well, etc. Seemingly to validate her skills and justify why she should take control over his hairstyle without even asking us what we wanted. We assumed she was just going to give him a haircut, but she ended up giving him a perm without asking if he wanted one or asking what kind of style he would want. He came out with a complete surprise look -- not what we planned or wanted at all. For some reason, she thought it was acceptable to not ask what he wanted or give him any sense of agency during HIS haircut. If she was going to take over, then at least surprise us with a great hairstyle. The perm and cut she went for absolutely does not match his face shape and we can think of so many other haircuts that probably would have been simpler and complimented him more. I'm just incredibly disappointed and I cannot believe we paid money for this haircut that we had absolutely no say in. My second issue is the hairdresser's attitude -- plain rude. My boyfriend has visible eczema. She made several comments like "your hair looks so good, it's just a shame about your skin" or "if I was your mom I would be so sad." I'm not sure what gives her the impression to make unsolicited comments about my boyfriend's looks. I don't even think we should have paid for this experience, considering we didn't ask for my boyfriend to get a review on his appearance or the style he got. I will be calling to get a refund. To the business, if you see this, you need to correct this behavior and frankly not even charge for customers who have to experience this."

"I would not go back and this review is a reminder for myself because I kept going back because I liked the initial few times. It is not just how Sora did my hair but the attitude that made me really upset. It took me months to grow my hair to the length I liked and she just chopped it off to the point where she had to shave some part in the back. She then went on to tell me that my hair looks better the way she cut it. She used to care but it just seems like she is burnt out and is trying to squeeze in as many customers as possible. It will take me months to grow it back and I will be upset looking at it everyday. I don’t understand why it is so easy for her. I am very disappointed."