Lofty Salon

"I got a haircut with Mona expecting a lot out of it considering the price of the cut and overall I did not get what it was worth. I have been to several curly hair specialist in the area and so far this was the worst cut that I had gotten from a “specialist”. The customer service was okay which is why I’m giving it two stars instead of one. I was late to my appointment but they were accommodating, though, this is where the good ends. When I got there she was clearly nowhere near finished with another client and had me sitting still for a while. During the haircut there were several times she went to go check her phone or pick up what seemed to be a personal call. As for the cut, I told her what I wanted, showed her pictures of how I had it before and asked for that. What I got was nowhere close. She had cut my hair as if it was straight in the same way it would be cut if you went to a barbershop and got a $15 haircut. She used one hair product and spent about 20 minutes total on the actual cutting. During this little time I explained my routine and showed her my products which she clearly had no use knowledge of, then proceeded to give me advice counter to every other specialist I’ve been too. I was left with flat frizzy hair which I would’ve been ashamed to be seen with. Other than the cut she was very pushy about selling her product which was filled with harmful and damaging ingredients similar to every other product I looked at on her shelf. The second I got home I made sure to thoroughly wash my hair to remove anything she put in and restyle it. Several days after now there are portions of my natural curl pattern and curl clumps that are at completely different lengths making my hair look frizzier that it did before the cut despite it being healthy and tame. I am very disappointed with my experience and would highly recommend trying one of the other many specialists in the area before considering getting your hair cut here or if you haven’t tried any others before."

"This was my third haircut with Mona. Each time I said that I wanted to keep my hair long, and each time the cuts were shorter than I had anticipated but still ok and I really enjoyed them. Yesterday, however, I ended up with the shortest cut I’ve ever had (from mid back curls to above the shoulder). While the cut itself is good, I was VERY clear with Mona that I wanted to keep my hair long, but she cut it short anyway. Mona says that she can not guarantee a particular length…and that sadly proved to be the case with my last cut. When I get my hair cut I would hope that my hair requests will be honored and that the stylist will listen to me and we can work together for the desired results.This was unfortunately not the case."

"This experience wouldn’t have been worth $40. I so wanted to trust Mona and believe that a $110 haircut and style would be worth it (I have shoulder length curly hair), but it was a huge waste of money. The haircut ended up have to be fixed in one area after the appointment, and the “styling” consisted of having one product added and then separating each curl so I looked like a frizz ball. I was then told “this is just how your hair is”. Huge waste of money. Find somewhere else."

"This was my first time going to a curly hair expert .. and I am so glad I did! I trusted Mona's opinion. I had come in there with no knowledge on how to cut or take care of curly hair! She taught me a lot and did a wonderful job! This has been my best hair cut ever ! & I will definitely be sticking with Mona at Lofty Salon for future hair cuts!"

"Mona did a great job! I have fine, straight, “White” hair, nothing like the Arabic curls and texture. Mona cut my hair exactly as I asked her to and then did some magic to actually curl my hair for a day! Amazing, volume and stylish do all done in under 30 min. Will be returning ;)"