Rosy's Ultimate Salon

"Best haircut place in fairfax area 100% I so happy that I found them"

"I bought the groupon that was $64 for highlights and haircut and decided to buy it. Once I arrived, the whole store was run down and unclean but I ignored that. Immediately felt unwanted the second I walked in, Rosy was very hostile and there was no hospitality and she had terrible customer service. There was one other person in the store so I should’ve known. The store was messy and dirty looking. Rosy said that i’d have to pay an extra $20 and I said okay and she took me to the chair. Everything was unorganized and unprofessional. I felt the urge to get up and leave before she could touch my hair but I didn’t want to be rude. She tied the black cover a little too tight around my neck and never asked if it was alright. She then told me to comb my own hair. She started to highlight my hair. Her method was rushed and sloppy and I had a bad feeling. Then she fried my hair with the head heater, she made me sit with the heater over my head for about 10-15 minutes and I was sweating and it was very hard to breathe. She was sitting in the chairs on her phone and then brought me over to the hair wash station. The chair and sink was moldy and dirty I can’t believe I even sat down. She was very rough with my hair when washing it and then sat me down. When I saw my hair in the mirror it was tangly and brassy and looked worse than before. She did not use toner or even out the highlights. She said to finish it would be an extra $200 dollars. She then made me brush my tangled hair out again. Usually their shampoo is supposed to make your hair soft but my hair was crispy and very tangled. I asked for a trim and she almost cut three inches off after I told her 1/2 an inch but I stopped her. She trimmed my hair in under 5 minutes. She then proceeded to blow dry my hair very roughly. She was rushing and didn’t even blow dry it nicely. When she finished, my hair looked TERRIBLE. I hated it. It was uneven, brassy, the roots where uneven and showing. My hair was frizzy and crispy and fried when I went to touch it, it felt very hard and rubbery. I could’ve done better if I did it myself. She tried to hide the uneven roots at the end by parting my hair and then said “done.” Huge language barrier as well. The hair brushed she used for my hair were dirty and used. She did that whole process in about an hour and my hair felt and looked damaged. I should’ve know from the start when she told me that she will “try” to highlight it despite the uneven mess. I was confused? It is her career to do these things but I feel like she has no experience with hair. There’s no way she went to hair school and practice it. Rosy then charged me and asked for tip even though she didn’t deserve one. She told me. was not allowed to use a groupon again and told me to come back and pay to fix the rest. I was absolutely disgusted by the service and would never go there again. I have to go to another salon to get my hair fixed and there’s a possibility I may not be able to dye it blonde again because of the damage she has caused to my hair. I might have the go brunette. Will never recommend to anyone. Terrible services. Uncleanliness. I hate the results and already spend so much on it. Please do not go here you will 100% regret it. As soon as I left the store I was crying for hours."

"Roya is very good, no too social, strictly business, which was fine by me. Speak to her directly to book. Other workers twice messed up my appointments. It's a mainly Spanish speaking business. Tv channels tuned to Spanish channels and several fliers and brochures are written in Spanish. Nothing wrong with that, just be prepared is all, because I wasn't. Roya was a few minutes late but that didn't matter. Her technique was good. The room was a bit too small for me. She uses a kitchen timer to set the hour. Not too talkative, so you have to tell her if she's putting to much pressure on your muscles because she won't ask you. Went there on a groupon but probably won't go again. Too much competition out there to ignore ."

"If you have gone to mid-high end salons then this is going to feel like an extremely unprofessional experience. I have been there 3 times and two of those times the stylist was late (both times it was the owner). The last time I had to wait almost an hour and another stylist ended up showing up early and doing the work. The owner didn’t even bother to apologize and when I brought it up she said “oh I thought it was Wednesday and the front desk guy should’ve reminded me”. The front desk guy was frantically calling her cell to no avail for about 1 hr until she showed up, when she did, she decided to have her nails done by the aesthetician! I feel bad for the staff because they were really nice and apologetic but the owner is a horrible boss with terrible customer service. The prices are good and the actual job was not bad but I will rather pay a little more for a place that respects their customers."

"I have gone to super expensive hair salons as well as cheaper ones, and I honestly can't tell much of a difference when it comes to hair cuts (would be different for hair coloring, etc). I love Rosy's salon because it is affordable, convenient, and great! I have very fine/thin hair, but Rosy always does a great job of giving me layers that make my hair appeal fuller. She also is so great with the blow drying (that costs extra though). She is very sweet and takes her time with you. I think some of the negative reviews on here are partly because there can be a small language barrier, but I have never found it an issue. As long as you tell and show her what you need/want, she will listen :)"