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James River Insurance Company
6641 West Broad Street, Richmond, Virginia, United States
About the James River Insurance Company
James River Insurance Company is a leading insurance provider located at 6641 West Broad Street in Richmond, Virginia, United States. With a strong reputation for quality service and comprehensive coverage options, James River Insurance Company offers a wide range of insurance products to meet the needs of individuals and businesses alike. Their team of experienced professionals is dedicated to providing personalized solutions and exceptional customer service to ensure peace of mind for all policyholders. Whether you are looking for auto, home, business, or specialty insurance, James River Insurance Company has you covered.
Photos of James River Insurance Company
6641 W Broad St #300, Richmond, VA 23230, United States
Opening hours of James River Insurance Company
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of James River Insurance Company
"I was in an accident by an intoxicated driver, who went to jail from the seen. They have never reimbursed me the $1000 deductible. If you drive for Uber you should be very aware in case you are in an accident. James Rivers Insurance company is a company of thrives."
"No customer service available to speak with... I was involved in a car accident. James River Insurance Comp NEVER EVER..reached out to help me with the legal process. No one Cared..Long story short. I had to fight the case myself, and it ended in arbitration that took 1 year to complete. I found out that I won the case with a settlement amount, but it was mailed to this James River Ins Comp address. They kept my $, and so here I am.."
"The only reason for rating one star is because it is the minimum rating, you may consider this a Zero. I never had to deal with such an unprofessional, disrespectful and impolite company. I had an incident at my home community where the security bar broke down and caused significant damage to my car. Unfortunately, James River Insurance is who my complex has their insurance through. My adjuster is Edwin Duncan, who has been nothing but discourteous and unaccommodating to the point where he raised his voice in an angry manner during a phone conversation, not to mention he hung up the phone call, and left me talking by myself. This was without providing a solution or answer to my questions. I had a question on the funds release agreement, which the total amount on it did not include any rental car funds ( body work is estimated at 4-5 days). This release clearly says that by signing this release, you liberate the company from all other claims, unknown damages etc... Mr. Duncan's advise to me: "Well Karla, either you sign it or you don't". I would never recommend this insurance company to anybody. Best, Karla S."
"My life doesn't have time for the James River "Insurance" Company. I was hit by an uber driver on my way to work. I have a police report, pictures and the Uber driver was driving on a suspended license (he got a ticket and the police asked me to leave the scene before they finished with him). It took me 3 days to get a claim filed with them and I've heard nothing back. When I call, they tell me they are a "commercial" provider for Uber and don't normally work directly with customers. Geico (my insurance provider) has recommended legal action to recover time, difficulty, and damages. edit: Their email address bounces back."
"When you ride with Uber, you ride with James River Innsurance Company! And that, consumers, is a dangerous thing! I had, what I thought would be a very small claim. Therefore, not needing to retain an attorney. My daughter and I were passengers in an Uber in May 2019. It was a rainy night in Washington DC. The Uber driver collided with an Inmovable object. And kept going. All he said was say, sorry about that. My daughter and I were jostled around from the impact. The next day, we both went to the emergency room for back and neck pains. We reported the incident right away to Uber. They did contact us promptly. But that was the end of the story! The adjuster for James River Insurance Company allowed the driver three weeks to turn in pictures and to allow the vehicle to be inspected. And then, after 2 1/2 months of my complaining and going above the adjusters head. We were denied the claim, because there was no evidence to support the incident. This driver, who was driving recklessly on a very rainy dark night. Is still out there, picking up Uber passengers. James River Insurance was slow in getting any evidence from the driver. They allowed the driver to have the vehicle repaired. This is the worst insurance company I have ever dealt with. They will not return your phone calls or emails! They lie, directly to your face! They have no morals or scruples! Whatever you do, do not use this insurance company for any reason! Look at their customer reviews. They should have their license revoked! Worst experience with an insurance company in my entire life."
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