Kim Gardner - State Farm Insurance Agent

"Kim has been my agent for many years now and I have and will continue to refer her to family and friends because I can rely on her swift and decisive action when needed and her excellent customer service every time. She is quick to respond to questions and really knows her stuff. And Carolyn is her efficient right hand that makes everything run smoothly. Kim and her staff on numerous occasions have gone the extra mile to help ensure my family has the best coverage. She has worked with me on time sensitive issue to ensure that deadlines are met. She and her team ensure that my family and assets have the best coverage for our needs and budget."

"I've never been able to get ahold of Kim and I've never received a call from her. If I get an email response from her team it's usually weeks to months later. Luckily, I've never had to file a claim with her office. The other reviews seem crazy good but that is definitely not the experience I've had. Changed insurance companies for my car because it was too difficult to contact her, and now I'm switching agents for my homeowners policy. Maybe she's great and has so many customers that I'm the unfortunate one that slipped through."

"I have been with Kim Gardner for over 12 + plus years or so. It is wonderful to be able to walk into your local office and she and her staff know your name. She and her staff are ready to help you with whatever your need is. She has all the online tools available for you to use to look up your policies and make payment’s online, or a phone number you can call to make your payment over the phone, or you can go into the office to handle your payments and any questions. Old fashion service in these days and time are rare. Go visit Kim, she will welcome you and listen to your needs and have solutions for them all. You will be glad you did!!!"

"Kim has been great! She explains everything clearly, always makes time to answer all of my questions, and is there for her customers. I have sent emails and texts after normal business hours and she has been quick to get back to me, every time. She lives up to the State Farm motto of, "Like a good neighbor, State Farm is there.""

"The local service provided by Kim Gardner’s State Farm office is outstanding. We have auto and other insurance coverage through Kim Gardner’s office and whenever something arises, we find it so easy just to give Kim and her local team a quick call. Our requests for assistance never go unanswered. In fact, Kim’s team always surpasses our expectations! Whether calling them about a cracked windshield or an actual car accident, she immediately puts us at ease and calms our fears. I’ve had State Farm coverage for 20+ years and have moved all over the State of Virginia. No matter where we live-from tidewater to the mountains, I’ve routinely contacted Kim directly for any and everything because you just don’t find local and caring customer service anymore PLUS the extensive knowledge and experience to back it up. Kim and her team clearly appreciate the value of delivering outstanding local service, when most others don’t. I have, at times, also walked into her office for same day help without an appointment. If you’re looking for outstanding insurance, go with State Farm AND select Kim as your local agent—don’t shortchange yourself by doing otherwise. For me and my family, it has to be that exact combination-nothing else can compare. I can’t imagine all of life’s challenges without having Kim and her team journeying alongside us…past, present, and future."