CVS 918 West Mercury Boulevard, Hampton, VA 23666

"This review is specifically for the pharmacy - My doctor called in a prescription and when I went to pick it up, they had me in their system, and even showed me my previous address listings, but they assured me that they didn't have anything for me, nor did any other CVS have prescriptions for me. I contacted my doctor who sent me over the "Phone Counter" order and stated that he called it in again. I went back the next day and the pharmacy was closed despite the hours clearly posted there on the counter. They decided to close early? My doctor's office did warn me, that they were "being dumb" so call him back if there was still an issue."

"As soon as they connect you the pharmacy the hold music starts. Then none answered after 45 min no one. Not even to answer the phone and say "Please Hold" then sent me to elevator music. Nope they just didn't answer at all."

"I’m going to be specific when I leave my review. BOTH PHARMACIST at this location needs to be REPLACED. The young female which is a graduate of Hampton University is rude to customers and the older brown skinned pharmacist was literally on her phone laughing with a line of unserved customers. The pharmacy opens at 9am and they all came rolling in at 9:08, then everyone all of a sudden had to use the restroom. They need to replace or close this pharmacy down. Very disappointed."

"Called the pharmacy to get my prescription and the girl answered and was literally smacking in my ear. She was tearing something up; it sounded like chips, but who knows. I share what I need, waiting for her to say Ok or something. So I’m like, hello. All I hear is chomping for a few seconds and then she’s like ok we can do xyz. I got my situation handled, but in saying bye she just hung up. Never have I ever. I came right to the reviews and it seems very common here."

"Multiple things going on here. I've only lived here 3 months. 7 times I've had to go to "drop off" to have them update my profile that I don't have insurance. Each time they say that my profile is updated, yet it never is. My previous CVS had no issue getting this right. Each time an RX is called in its held up b/c they are trying to get authorization through insurance, which I haven't had in years then due to their inability to perform a simple task I have to wait an hour or more, every time. I've heard pharmacy employees, after interacting with a customer, say I don't even care, I get off in 20 minutes, 10 minutes, etc. Pharmacy employees have announced a script is ready, the person comes to the counter only to be told, I don't show anything ready for you. You'll have to go to drop off. I've witnessed this. There is no sense of professionalism at this pharmacy. They're back there mocking folks, talking about how they can't wait to get drunk after work, and other comments generally speaking to how little they care. I will be finding a new pharmacy, I've given them plenty of chances. I do not recommend using this CVS pharmacy."