Jiffy Lube,

20423 Timberlake Road, Lynchburg, VA 24502

"This place is horrible. I went there this morning for an oil change and I was totally ignored. It was like I was invisible. I pulled up behind a vehicle that was in the bay and workers walked by and didn't even acknowledge me. I even went into the office to the counter and the guy didn't say anything to me, so I got in my car and left. Avoid this location at all costs and go to the Jiffy Lube in Forrest instead! Excellent friendly service there!"

"I will never again take my car to Jiffy Lube. I took my car in for an oil change, and a week later my car was overheating so I had to take it into another shop. The mechanic found that someone had put oil in my coolant reservoir. I went back to this Jiffy Lube, where I had just gotten my oil change a week prior, and told them about the situation. I was very respectful and understanding, I told them I understand that mistakes can happen and just asked them if they would be able to look at the video footage from that day that I was in their shop. The guy I originally talked to was very understanding and told me he would reach out to the general manager to have him pull the footage and see what happened that day when I was in the shop. A week went by and I never heard anything from the GM. I then called the shop and they told me that would reach out again to the GM and he should be contacting me shortly. I still never heard anything from him so I went back in person again to the shop where I finally talk directly to the GM, Luke Underwood. He apologized for never contacting me about the situation in the beginning and made the excuse that he was having technical, software issues and hadn't been able to reach out to me. He then asked me about the situation and I told him how oil was found in my coolant reservoir and cause my engine to overheat. He asked for the invoice from the other shop from where they discovered the oil and told me he would reach out to the shop and try to make this right. He also told me he would check the video footage from their shop that day I was in and get back to me. A few days later, Luke emailed me and just told me there was unfortunately nothing he could do because too much time had gone by and he wasn't able to check the video footage (which was their fault for not handling the situation from the beginning when I told them my concerns), and he also told me he didn't think my engine overheated due to them pulling oil in my coolant reservoir. He wasn't even willing to call the other shop and discuss their findings. I was very disappointed in how he handled the situation. He showed no concern or even slight willingness to assist a genuinely concerned customer. I am very disappointed from how this was handled and Jiffy Lube has forever lost my service due to this. Minimally, it would have been nice to have received a full refund for the oil change that was in question, but I was told there was nothing they would do for me. I would strongly recommend anyone who cares about their vehicle to not take it to Jiffy Lube!"

"I got my car inspected here at the beginning of June. I also asked for a full synthetic oil change and tire rotation. It took 4 hours for me to get out of there. 2,800 miles later my check oil light comes on. Pretty sure they put the wrong oil in my truck full synthetic should last quite a bit longer. Would not recommend this place."

"Both the front desk worker and gentleman who drove my car into the garage were ery friendly and respectful. The garage workers worked diligently and were finished with my car in under an hour. I had my oil changed and the radiator fluid flushed. Great work overall!"