New Horizons Dental

"My oldest son has been a patient in the building for nearly 12 years and both my kids have gotten dental work done here for 4 years. I have never missed an appointment and I've never been late. It has been raining in Roanoke for several days straight. My basement is flooded, my yard is flooded, my entire neighborhood is flooded but I knew it would be well over a month before he could get another appointment so I did the best I could with damage control in the basement and headed to the appointment. I was 15 minutes late. Most doctor's offices give you a 15 minute grace period. Apparently this office will only give you 10 so they refused to see us and did not care at all that I had a hard time even getting out of my house. It's also infuriating considering we were on time last visit but had to wait 40 minutes to be seen. I don't really even understand why being a few minutes late is such a big deal considering they never bring you back immediately. I just didn't like the absolute inflexibility especially since we've been using them for so long without issue."

"I went in with excruciating pain from a cracked wisdom tooth & the dentist made it worse & referred me to an oral surgeon. He prescribed me amoxicillin and gave me nothing for pain after he made it 10X worse & he blamed it on me having anxiety. Which has nothing to do with the pain that I’m going through. Will never go back to them. Everyone else was great, I just personally would not recommend unless you absolutely have to go there. Due to restrictions with your insurance. Save yourself the pain."

"My first two fillings were fine, HOWEVER when i got my third, they completely messed up my tooth. bits and pieces of my tooth came out of my mouth and now i am left with a gaping hole in my teeth."

"Love this dental clinic! Great staff, and wonderful dentists! Does take a little longer for appointments and a few hoops to jump through but lower cost top quality dental work..Had a crown done..equal if not better than my previous ones at high priced dentist offices! You may qualify for a sliding scale payment..much less expensive!"

"hard to get appointment, didn't tell me I wasn't getting a cleaning on my first visit ( they do exam and xrays only first time) then had two fillings replaced with new ones. can't use that side of my mouth after without pain. went back and they told me I need route canals on those teeth now."