Priority Lexus Virginia Beach - Service

"Scheduled a service with a new advisor or me, Craig. He made several suggestions to my original service request which made complete sense based on my mileage. He kept me informed as I waited for the car at the service department. Several additions item were suggested by the technicians which I will follow up with Craig. A good visit over all."

"I came in this morning with 3K cash and trade in but from jump I can tell this dealership judges books by they cover. I'm a young black man who was just looking to get an appraisal on how much my car would be worth. I simply just wanted a print out of some numbers! He told $800 with no paper work not knowing I had 3K cash to put down as well. I asked again for a print out which he never provided! I wouldn't recommend this dealership to anyone I know seems like they only cater to a few which are not minorities!"

"They no longer honor priorities for life. I have taken my priority bought vehicle to this service department for a few years now and never had an issue until today. I dropped my vehicle off the night before my appointment, that I made about a week ago on their website. They only told me that they no longer honor their priorities for life program this morning, despite having a week to reach out to me. Somehow their website still allows you to schedule service and choose the free oil change and state inspection that you are supposed to get with the "priorities" for life. Poor communication and bad customer service are a problem with this auto group. Their only priority is to get your money, once you buy the vehicle everything changes. Very dishonest. The priorities for life program is one of their biggest selling points but they always seem to find a way around and it will try to get you to pay outrageous prices for the simplest services. $225 for a tire rotation? It's shameful really. I will not personally bring my vehicle here ever again or purchase a vehicle from them and I would not recommend them to anyone else either."

"This dealership is very unprofessional. For it to be Priority Lexus, they set the bar very low. They have removed various things from the lobby/snack area and do not put the customers first. Anytime customers need assistance from certain service advisors, that never pick up the phone, when you try to get the customer out to the supervisors or managers they try to pass the customer off to someone else or constantly stay away from their desk so they do not have to deal with it. Certain advisors literally never call their customers back or return voicemails and when you try to physically go to their office to tell them they have a customer on the line, they will say okay. You transfer the call to them and they STILL won't pick up phone. When they are sitting at their desk doing absolutely nothing. They up-charge customers for services. Being that I worked in the service building, I have experienced this first hand. My former supervisor Linda Sandifer is super rude and treats the employees as if she is better than everyone. She has belittled me and treated me poorly in front of numerous coworkers. She tried to withhold my PTO check from me when I had 60 hours of PTO that I earned. She will avoid dealing with customers any chance she gets. They do not accommodate single parents with children and will try to fire you for not working "full time" when I literally averaged 38-39 hours per week but will let other coworkers work only Saturday shifts each month. After saying they don't "hire part time". I brought my son with me to work one day for 2-3 hours and got in trouble but she allowed another coworker to bring her dog in the office for an entire WEEK.After submitting my 2 weeks notice on September 18th in advance, and emailing the general manager. She then put that I was "terminated" because I couldn't finish my last 2 weeks of work due to employment elsewhere. When I stayed there for an entire year and watched over 10 different people quit from that office due to no one liking Linda and how she treats people. They also had me doing extra work for FREE when I found out other coworkers of mine were getting bonuses for the exact same work I was doing. It took them MONTHS before they even started giving me a bonus check. After I constantly had to harass them about it. Finally I had enough. Don't try to get a job here, this place is the worst, and they will try to low ball you on hourly pay as much as they can. I found out I was getting paid 13$ an hour while some of my coworkers that had only been there a month were getting 16$ an hour. They will try to pay you less than 14$ an hour and won't be honest about the work schedule upfront and have you doing additional work without compensation. A year of my time wasted dealing with unprofessionalism, laziness and a supervisor that treats people horribly and less than. Save your time and go elsewhere."