Meineke Car Care Center 3700 Holland Road, Virginia Beach, VA 23452

"I took my car there a few months ago for a second oil changed because they advised me previously, it was necessary for me to have it done every 5000 miles. However, I drive a Lexus and Lexus recommends every 10,000 miles. Long story short, I took the car to Lexus because it’s still under warranty to check out some service things, and they brought to my attention (photographic evidence) that my oil was overfilled and need to be drained, etc. Meaning having too much oil and whoever worked on the car last did not connect everything back together. So I called the location on Holland Road and expressed what happened. Again, I also had pictures because one thing about Lexus, they take pictures and provide proof of the information they’re telling you. The gentleman on the phone told me he apologized and he could offer me three vouchers for my next three oil changes. For obvious reasons, I decline because if you have been misleading and advising me that I needed oil changes every 5000 miles just to make additional money why in the world would I allow you to give me something free? I advised him I had to pay $150 to Lexus to correct their mess. So, no thank you on the vouchers!! But to top it off, they told me they looked up the person who did my service previously and they apologized but he was no longer there for similar reasons. I asked if I could get a refund and they said they don’t do refunds. Wow!! It’s not about the money for me, it’s all about the service so keep it! You got me twice on the oil changes. So please beware of this place. From my experience here, I recommend always checking with the dealer for their recommendations of their vehicles. I will utilize their services to avoid being misinformed. I’m confident Lexus can back up their work with accountability if something happens, although they may be more expensive this was a lesson learned."

"I appreciate Meineke’s process and transparency throughout the service experience. They do a thorough check even if you just want an oil change and give you a report and leave it up to you if the repairs should be made or not. This Holland road location has also been good at maintaining a timely schedule and helped me with my time constraints."

"This was my first time at this location. Customer service was outstanding. The establishment was very clean inside and out. Not only was the price affordable and cheaper than Take5 and Jiffy Lube. They also gave me and overall assessment of additional services needed to my vehicle. I highly recommend this location for an oil change, customer service and performance."

"Jordan and the rest of the staff were very kind with helping me get a state inspection for my car. I had been going to different places in the area for two weeks and no one would help or let me schedule an appointment. i went to Meineke on Friday evening and Jordan got me scheduled for an appointment on Saturday. I am so happy that I went there. The service is great and fast."

"I needed a state inspection on my vehicle but the Meineke location I usually patronize was unable to schedule this service for several days. I checked other locations and found this one. I was able to make an appointment for the following day. The online booking process only allowed one service to be scheduled so I called the store and spoke with John who added the oil change service I also desired. John was very upbeat and pleasant on the phone. I arrived at my scheduled appointment time and was promptly greeted upon entering the store. I was impressed by the size and cleanliness of this location. The waiting area is very spacious and comfortable. There are five service bays to take care of appointments and walk-ins. My services were completed in a timely manner. John The Problem Solver and the rest of the crew took good care of me and my vehicle. They were very thorough with the inspection and texted lots of pictures with corresponding services recommended. I am glad to have discovered this Meineke location. I will be a repeat customer due to the professional and friendly customer service, the efficiency and quality of service and competitive prices."