Priority Quick Lane Tire & Auto Center

"I went in for a state inspection. The whole team was very professional and friendly. Everyone I came in contact with acted like they enjoyed working there. They did everything in a timely manner and gave me a trip to my house and back when the van was ready. Both my shuttle drivers were great. I will be back when I need anything done to the vehicle. Thanks a lot!"

"The service was quick. The people, friendly and efficient. Only problem was they were about an hour behind on their appointments. Inconvenient, but not much of a problem. I will return for service."

"Priority Fords quick lane service center is the absolute worst! I will never go back to this establishment ever again. I went in for a routine service appointment this week which I made weeks ago. Once I arrived to drop my car off, I was absolutely shocked at the rude and unprofessional behavior of the service representative Martha pierce. She couldn’t answer any of my questions and was not at all helpful. She was extremely condescending, rude, and downright passive aggressive. I then requested a shuttle to take me back home, after I was refused a loner car. I was promised a loner car when I scheduled my service appointment due to the distance I have to travel and due to my cancer infusions. Instead of Martha arranging the shuttle as she stated she would, she brought back Lauren Cholewa The quick lane service manager who immediately approached me. Lauren was extremely rude and very aggressive. She refused to assist me with a shuttle and flung my keys back to me. She then suggested I go to another non priority service center for my maintenance. At that time I got a pen and a piece of paper to write down both Martha and Lauren’s names so that I could put in a formal complaint to the Service director. Once I asked to speak to the Service director Lauren began to follow me around the lobby and threatened to call the police on me if I didn’t leave immediately. At that time I left the service center in hopes that the situation would not escalate any further. Once I got in my car I called the main priority Ford service center and was able to leave a message with the service director Fred Phillips. Later that same day I received a call from the service Director Mr. Fred Phillips. I informed Mr. Phillips of the incident that occurred. I also brought it to his attention that google was full of reviews with complaints about the quick lane service employees being very rude and unprofessional. I also informed him that Lauren the quick lane service manager has also been mentioned by name in the priority ford service center google reviews for her rude and unprofessional behavior towards customers. My vehicle was not serviced. I have never been treated so poorly in my life. This behavior is absolutely unacceptable and needs to be addressed immediately. This should never happen to any customers simply trying to get their car serviced. Especially priorities for life customers whom purchased their cars from the very same priority Ford lot. I purchased my car brand new from this exact lot and was planning on selling my escape and purchasing an explorer, but after the disgusting and downright degrading experience I just experienced at the Quick lane service center, that will not be happening. No one should be made to feel the way I was made to feel. I was harassed and threatened with the police despite the fact that no crimes were committed. Only for simply speaking up for myself. I truly felt this was racially motivated and I am disgusted with Lauren Cholewa’s appalling behavior."

"Priority Ford Norfolk SEVERELY failed with their "Quick Lane" concept. The staff at Quick Lane are friendly enough; just believe they are understaffed (like many others). I always received prompt service at the main Priority Ford Service center but not Quick Lane. Don't bother making an appointment because that doesn't matter, you will still have all the "walk-ins" ahead of you. Arrived 15 before appointment time for an oilchange, 1.5 hours waiting, truck just went in for service. Just be sure if you call Priority Ford to make a service appointment, find out if it's with their main service department or with Quick Lane...arrive EARLY for Quick Lane."

"Update: Had a terrible experience this time with priority Quick Lane. Our daughter only needed a tire rotation and they tried to upsale her $600 worth of other services. When we picked up the car, the employee was very rude. Previously: We have been using Priority for maintenance of most of our vehicles for many years. The one exception is my Escape which we purchased from Beach Ford. After 5 years of Beach Service with multiple issues, we are switching to Priority Service for my Escape as well. We have been very satisfied with Priority Service Priority for maintenance service of all our other vehicles so it makes sense to have my Escape serviced here as well. While the new Priority Quick Lube doesn’t have the wonderful ambience and cafe of Beach Ford on VIRGINIA Beach BLVD, being in and out in less than an hour is a great trade off! Plus, Priority Quick Lube is at a convenient Norfolk location near the airport. The staff at Priority are always friendly and offer quick and efficient service. During the Covid-19 Pandemic they are offering free auto disinfecting with maintenance services. It is a fogger disinfectant that covers all the interior surfaces. Excellent! They also have a points program so your points add up to future discounts each time your vehicles are serviced."