INFINITI Service - Priority INFINITI 1812 Greenbrier Parkway, Chesapeake, VA 23320

"my car was dropped off around 650-7 due to them NOT being open yet i dropped my key in the drop box. i called around 245pm to get an update. They didn’t even know my car was there! The excuse was my key got stuck at the top of the drop box on the inside! The Advisor asked me what was suppose to be done. He assured me that my car would have my oil done tires rotated and brakes done which i did advise if they couldn’t do the brakes don’t worry about but he said they would be done. I called around 445-5 to get an update no answer!Around 520, i talked to the lady at the desk and just told them to leave my car alone and i’m coming to get it. When i get there the only thing done was an Oil change nothing else not even a tire rotation. They Had my car all Day for nothing!!!!!! The lady had the desk stated i should have bought my keys in instead. They won’t even Open!!!!!!!"

"My service advisor was Broderick. He is very professional and explains everything that's going on with my vehicle. My wait time was not long. He is very helpful and knowledgeable. I enjoy having him as my advisor. Thank you Broderick your assistance."

"My service on October 5th 2023 was top notch. Broderick always gives outstanding customer service. I went in for a state inspection and was in and out in no time. He is always very attentive and listens to the customers needs. That is why I rated 5 stars!"

"I have been taken my vehicle to Priority since I purchased it five years ago. Broderick, my service advisor is hands down the “BEST”. He provides outstanding customer service at all times. I’ve watched this young man run the service department with very little help. If he was frustrated, stress, or exhausted. He showed absolutely no signs of that. You could tell that he takes great pride in his job assignment, and that he’s passionate about the service he provides. I would like to publicly thank him. Kudos to you Broderick!"

"My appointment was 27 Sept 2023 at 12 p.m. I must say that this was the longest I’ve ever had to wait for my car to be serviced/repaired at this facility. The service is and always has been excellent at this facility. Today was just a very busy day there and my car needed Air Bag repairs. They were not able to fix it during todays visit the parts they needed had to be ordered. The staff there was very nice and extremely professional."