Honda Service - Priority Honda Chesapeake

"5 star service and awesome customer service from Kaitlyn and Damion. So glad we were able to bring our ford mustang here! Thank you so much!"

"IF I COULD GIVE THIS DEALERSHIP A 0 STAR I WOULD! On November 9, 2023, I purchased a blue/green Toyota RAV4 under the impression that the used vehicle had minor fixes. I heard a scraping sound underneath the vehicle during the test drive. The Sales Representative (Shareena Housey) told me about the issue with the car before giving it to me. In the meantime, they placed me in a loaner vehicle while they had me for three weeks. Let me clarify the same day I bought the vehicle was not the same day that I drove it off the lot. I did keep in mind the large sign that (was placed in the breeze which was later taken down) had a guarantee if I was not satisfied with my vehicle purchase I had thirty days to make a return. Each week I called to get updates on the vehicle. I called for updates and was told that the transfer case needed to be replaced. The following week, I went to the dealership and was told the same thing. The sales representative also informed me that the transfer case was delayed from the order because of the holiday season (the vehicle was being serviced before the holiday season). By the third week, I received a text message at 7:30 pm Thursday, November 30, 2023, stating my vehicle was ready for pickup. The following day when I drove off the lot I heard that same scraping sound not even a mile down the road from the dealership. I then went back to the dealership and spoke to Shereena. I expressed my frustration and how much of my time was being wasted. The representative offered to find me another vehicle to trade. I then followed up with a question about there being a reimbursement if I were to take the vehicle to a professional mechanic. Shareena's response was that because it is an “As Is Vehicle” any further work that is that the car needs (engine, transmission things of that nature) would have to come out of pocket for it. Even though it was originally promised that the sound that was heard would be fixed and that I would not be reimbursed if I were to take it to a professional mechanic. I did take the vehicle to an official mechanic who provided me with documentation that the transmission was bad. On the 4 of December, I called back and asked about a return on the vehicle to get my loan check back and was only then told about a "No Cool Off Period." Once I drive off the lot it is my vehicle to keep and I would not be given a refund. I could only trade it in. I was not informed of any of this information at the time of purchase. I also did not sign off on any documentation on a "No Cool Off Period" in my copy of the documentation. There also were no documents about who to contact legally if I were to run into any issues with this company. A source provided me with a business card to the MVDB (Motor Vehicle Dealer Board). Then I returned to Priority and spoke to a manager named JC Paul. I expressed my frustration yet again. I relayed that I had audio and documentation that I was promised the sound coming from the vehicle would be handled. During the conversations, he stated that I was maintained and fixed. Then when I told him that I took the Rav4 to the mechanic myself and was confirmed that the transmission was about to go he started to briefly say that they were aware that the vehicle had a bad transmission. He then continually talked over me and said that I took delivery of the vehicle twice and I needed to come back the following day so that he, Shereena, and I would all have a sit down to "handle the issue." The following day I spoke to Melinda in the sales management department who agreed to take the vehicle back. That also turned into a goose chase just to get my Priority to pay back the loan. To whomever may be considering buying a Blue/Green Toyota RAV4 or whatever vehicle from this location I recommend that you leave and find somewhere else to purchase a vehicle from."

"I love that you're always greeted with professionalism and courtesy. As soon as you step out of your vehicle, you are going through the check in and the lobby is comfortable. The seats are so comfortable that you can definitely fall asleep. When your vehicle is done, then they'll come look for you and explain the work that was done and send you on your merry way!!!"

"They took me in quickly and told me what to expect as far as getting my air bag light resolved. Luckily my vehicle had a lifetime warranty on seatbelt restraints. They replaced the driver side seatbelt restraint no charge to me and I was out in an hour and a half."

"It’s always a pleasure coming here for service. Everyone here is polite and helpful. I always appreciate any recommendations and advice from the service team. They do a great job I appreciate them a lot. Thank you for the outstanding service you guys do!"