AAMCO Transmissions & Total Car Care

"I called to to inquire about the price of doing a diagnostic check on my van once I found the pricing fair and reasonable I got it towed in on Friday and let them, Mr. Judson, know that my van had been sitting for a while because we have some major emergency medical situations going on in March and the battery had died so I hadn't started in a while.. the last time I drove it, it made a loud noise and wouldn't go into gear therefore I thought it would be my transmission. I got a call on Monday to tell me it was my axle arms and not my transmissions and will cost me $800 and I ask was that all that was wrong in a gentleman said I got lucky because it was not my transmission I came to pick the van up on Monday I paid and got my key he, Mr. Judson proceeded to tell me that my check engine light was on and I asked "what else is wrong I thought that was all" then he said it threw a couple of codes and I asked what did that mean and he told me that he didn't know but at least it's drivable, I left the parking lot and drove down Mercury Boulevard shortly my oil light came on and I thought I better turn and go get oil soon as I turn my vehicle locked I called a tow and took it back to the shop I called to let the gentleman, Mr Judson, know what happened..he said that's odd..I ask what could it be.. he suggested that he send it to a engine specialist down the street. The report was the engine was locked. The oil was low and bad. I never got a itemized report from AAMCO Unfortunately I'm out of 800.00. I am disabled and saved money..I didn't want to fix it if it wasn't worth it. I asked did they do oil changes there & he said yes..after this happened..I'm not a mechanic but I know now that the check engine light had never been on sense I owned the van almost 6yrs. The oil light has never been on. Driving even test driving causes problems if the oil is low and bad. I ask about getting some or all of my money back. This is a horrible ordeal. 800.00 is a lot for me to throw away & not able to get any type of refund so far. I believed total car care would give me all the answers and it didn't. Mr. Judson & the mechanic was pleasant however My experience was an expensive let down"

"If it was possible to give this place 0 stars I would. Took my car here in August of 2022 for a transmission repair. I picked it up a week & a half later & my car had gained a new awful noise. I took it back up there, they looked it over by listening & looking & said it wasn’t their problem to take it to a different shop. They replaced one of my control arms & not both which is now costing me more money in the long run. Whatever technician worked on my car didn’t mount my motor back up to one of my motor mount. I’m now dumping more money into this places intentional mistake they could’ve fixed instead of halfassing their job. My suggestion is don’t take your car to aamco cause you’re just walking yourself into a financial disaster that they won’t fix!!"

"Mechanics shops generally are hard to rate for me because usually I feel like you need multiple encounters with a business to really know if they provide good service or not. That being said my one experience with this place was positive. I had a lot of work done and got what I feel like is a good price. They encountered a problem changing out my transmission filter which they didn't charge me extra to correct. It's hard to find a place that does transmission servicing so I appreciate the extra work they put in. Will definitely be using them again in the future."

"My 20 year old truck with manual transmission was making weird noises. Had an excellent experience with Phil and the staff at AAMCO in Hampton. Excellent customer service, problem diagnosed and repaired quickly and at a very reasonable price. A very positive experience all around."